How to create a case from a virtual agent live chat from the customer CSM portal.

Sidhu9
Tera Contributor

‎02-06-2024 02:57 AM - edited ‎03-18-2024 11:59 AM

Hi Experts,

 

How to create a case from a virtual agent live chat from the customer CSM portal.

 

 

Thanks& Regards
Sidhu !
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Amarjeet Pal
Kilo Sage
Kilo Sage

‎03-14-2024 03:33 AM

Hello @Sidhu9 ,

 

Simply you can configure the Advanced Work Assignment and Agent Chat. Please understand the concept first interaction will be created and from there Agent will get the opportunity to create the case. Interaction is must

 

Thanks

Amarjeet Pal

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Shivaa1
Tera Contributor

‎03-14-2024 02:11 PM

Hi, thanks for the tutorial I didn't know that too3

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