Platform migration : Can admin modify the Owner dashboard?
Hi Team , we are unable to modify dashboard which is created by owner getting error ,
Forum Posts
SCCM Configuration Data Not Populating in alm_asset Table Despite Valid Discovery Range
Hello ServiceNow Community, I'm facing an issue with SCCM integration where assets with HTH SW Configuration are appearing in the alm_asset table, but no configuration data is being pulled from SCCM into the config file. I've verified that SCCM does ...
How to show Individual count for each month and each state on PA report
I created a PA report which gets data from past 12 months and I used a state breakdown so that it shows count for each state. I want to trend it by due date. But the report shows cumulative counts of the records for 12 months, i want to display indi...
How to automate the excel import using transform map in Scope app
Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...
Need help on this enhancement
I have attached the enhancement screen shot and few more answers i got . please help me out of this enhancement.
Unable to construct prediction URL for your system ID :app131029.ord191.service-now.com:dev187126002
Please help to resolve this issue while syncing vocabulary for NLU
Category Pagination on Metric Type only showing first category
I've selected "Category for "Pagination setting for Service Portal view" on my asmt_metric_type record, when I preview the survey or send it to a user it only gives the first category and its set of questions, this holds true and shows the first cate...
Unable to remove role(s) from ACL
I'm trying to remove the following roles from the kb_category.create ACL but I'm not able to. sn_customerservice.requestersn_esm_userI've elevated my permission to security_admin and still unable to delete. I noticed that the 2 roles are in the Custo...
How to hide "View all request" dropdown on menu items in Service Portal
I am able to display the count by using out of box menu item script. How to hide the "view all items". I want to directly go to the list page not the dropdown. how to hide that ? I tried removing that part of code but that doesn't work !This is the c...
Resolved! How to Keep Dynamic Questions Hidden when Selected as Mandatory?
Hello, I am creating a catalog item that has questions dependent on other question's answers to populate. The questions that populate are meant to only show when their condition is met but they are showing all the time since they need to be made mand...
Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP
After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...
Resolved! PDF generation from record
Hi community, good day,I am working on a requirement.On the incident table, I need a button so that when I click that button, the record gets downloaded in PDF format. But this is not happening.I am using this approach...function onClickGeneratePDF()...
Does anyone know how I can make this widget interactiv/
Its on the vendor workspace homepage and id like so that when clicked it takes you to the list. I assume this is done via an event handler but does anyone know the configuration required?
Identify recent users who got admin role assigned, check for a vaild RITM against it
I have a requirement to identify user who recently got admin role assigned and check if there is a valid ritm against it. I am able to fetch users who got Admin role assigned recently, then in the recent ritm's i have to check for a valid ritm wher...
