Hi team,We have built scoped applications for different processed using FSO as base framework. For all the scoped applications, we have specific workspaces built & is being used by user community. As number of processes increased & user community cro...
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Hi All,I have a requirement where multiple tasks gets created through run script for each MRVS row.Whenever a user’s 1st task/Genesys task is completed, SNOW must automatically create a new task for Media Recording team for that same user. This shoul...
Hi all,I am getting the expected response but not able to populate/ set value in MRVS field, Please suggest based on the attachment 'employee id's will be populated in mrvs and onsubmit associated first and last name should be populate in the mrvs. ...
Hi Everyone, In the SOW workspace, I attempted to create a Change Request from an Interaction record by clicking the "Create Change" button within the interaction.This action redirects me to a page where I must select a Change Request model. Initiall...
Can someone explain the purpose of child initiatives with Continual Improvement? They don't appear to inherit any data from the parent like Incident Management. Why would I use this parent/child relationship vs phases and CIM tasks?
I have created a survey. now I want to know how to trigger a survey from the notification. generally we do it using trigger conditions, it will be creating a new assessment instance. how can I achieve it?
We are opening a Record Producer from an agent record in the Configurable Workspace using a client-side UI Action.The parent record sys_id of the agent is being passed and used in the on load client script in the record producer to prefill a variable...
We intensify the onboarding of room equipment: Video screens, MTR's, room tablets, decoder, audio devices, touch screen controller, room switches etc.What is the benchmark to either create a specific VC model category or use to use the out of the box...
Hi everyone,I have a custom table, Onboarding Task, that extends the Task table.I am trying to change the reference of the inherited Parent field so that, for Onboarding Task only, it references the Employee Onboarding table.My approach was to use a...
Hello All, We have create a New Inbound Action based on the subject line it will create an Incident on our Client ServiceNow Environment. Incident creation and everything is working fine but when our environment receiving an email from our client ema...
I want to create a standard Change every second Tuesday of the month and it will end after 5 days. Is there any way to add this type of condition in flow designer
I'm looking for best practice guidance on the proper way to handle stages for Requested Items in Flow Designer. I've noticed if developers create their own stages such as 'Closed' or 'Closed Complete', etc this results in a table full of 'custom' sta...
Hello Everyone, i have one requirement .Send a mail to all assignment group email ,if groups not having the email address then send a mail to group managers along with excel sheet with excel sheet related to one month back created and still active ...
