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Issue with Auto Refresh Token

Hi All,We are performing an integration using a Spoke in ServiceNow and have configured the oauth_2_0_credentials table to store the OAuth 2.0 credentials. The initial access token was successfully generated, and we set the refresh token lifespan to ...

deepikamara by Tera Contributor
  • 452 Views
  • 3 replies
  • 0 helpfuls

BU Onboarding checklist

Hello Community,Thank you all for the incredible insights, templates, documents, and resources you’ve shared — they’ve been immensely valuable.Personally, I’m very grateful for the support and collaboration.As we begin this new quarter, I’d like to o...

workflw

Required help to complete the requirement. I have created workflow on demand. when system receives the attachment it is copied to demand form once the record updated it should trigger approval and send notification with the attachment attached to the...

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Prati123 by Tera Contributor
  • 368 Views
  • 4 replies
  • 0 helpfuls

Resolved! How can I generate a History Set record using a script?

Hi everyone,I'm working within a scoped application and trying to programmatically generate a History Set record. I found the GlideHistorySet class in the documentation, but I'm not entirely sure about the correct usage or best practices for implemen...

SoniShaily by Tera Contributor
  • 422 Views
  • 2 replies
  • 0 helpfuls

Resolved! workflow

I have created workflow and created inbound email to get attachment from the user and the attachment should be copied to demand. I created BR for this part is working fine but after checking attachment in demand it should trigger approval but it seem...

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Prati123 by Tera Contributor
  • 349 Views
  • 3 replies
  • 0 helpfuls

Resolved! Client Script usecase

I have a use case for client script in ServiceNow and i also write script for that but it is not running properly. can anyone help me to find what is wrong in this script. Disable a field for specific rolesUse Case: Disable the "Assignment Group" fie...

Need help on notification creation

Hi, Requirement is when incident sla (Business elapsed percentage is greater then 75%) and when incident assignment group is ABC1 or ABC2, email should trigger to particular users(tester1 and tester2) + incident assignment group(only which group memb...

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Pradeepa B by Tera Contributor
  • 262 Views
  • 2 replies
  • 0 helpfuls

ITSM virtual agent, NLU issue

Hi, I recently requested for the instance and installed all the plugins that were needed for me to work with the virtual agent designer. After installing the plugins I have been getting the following issueCan anyone help me with this?How can I resolv...

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samson03 by Giga Contributor
  • 334 Views
  • 4 replies
  • 0 helpfuls

Migrate schedule job script to scheduled flow

How can we convert below schedule job script logic into scheduled flow.Scheduled JOB Which run Daily:var EVENT_NAME = "pending.change.task.email";var taskGroups = {};var now = new GlideDateTime();var gr = new GlideRecord('change_task');gr.addQuery('a...

User712413 by Tera Contributor
  • 457 Views
  • 6 replies
  • 0 helpfuls

Vendor Management Workspace

Hi all, Some questions about VMW:- Incidents in the VMW are records that the vendor has to work on because of AMS for example (so vendor has a contract with the client for incident management and all incidents have to be resolved) or the incidents ar...

Tommaso2 by Tera Expert
  • 409 Views
  • 2 replies
  • 1 helpfuls