I have run this scenario in the community, Google and Copilot multiple ways and there are so many different ways this can be done I'm getting confused because each one I try does not work. Can someone provide a script to do the following: When a n...
Which of the following statements must evaluate to true for a user to pass an Access Control? (Choose three.)A. The user has one of the roles specified in the Required roles related list.B. Scripts configured in the Access Control must evaluate to tr...
I know it is possible to set delegated developers who can work inside an application scope without admin access, but I wonder how this is set up for OOB ServiceNow products. As I follow the steps as outlined in Delegated development and deployment, t...
Hi, Following on from my other question, is it possible to fill in a risk assessment on a change via a flow.
Hi Community,I’m building an Employee Center (ESC) Catalog Item with this flow:User downloads an Excel template.User uploads the completed Excel.On upload, the system validates every required column and value (types, mandatory fields, allowed lists)....
I turned on Now Assist Virtual Agent in our sandbox instance. The necessary plugins are installed, and I followed the ServiceNow documentation to set up the Virtual Agent on the employee portal: Configuring Now Assist in Virtual Agent. I used the OOB...
I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?
Hi Everyone, We have an email notification with the condition as seen on the screenshot, we are currently experiencing an issue where this email keeps on getting triggered and sent out whenever there are updates on state of the ticket (in progress t...
Hello fam! The link pasted in the Virtual Agent chat window looks white and is unreadable.Any ideas on how we can change the font color?
Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...
Hello AllI am facing issue when a new request is getting created via catalog item the Request and Requested For fields stay empty for the RITM record or request is not created while RITM record is created.I also saw the history of the records, showin...
Hi, we have multiple change requests to follow. Can I use the template of change request and give to co-pilot so that the team cant miss any rules?
Can I task my co-pilot to let me know the list of open Incidents for my team
