How to create a Word Cloud Dashboard from ts_query_kb table ? (Reposted)

AbdurRahmanSnow
Giga Guru

Good morning.
I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words from Service Portal, tables, short description, everywhere, along with the repeat count. Screenshot below.
So, in the search bar below, if you type any word, it will show the word along with how many times, it got repeated... Meaning, the word will come on dashboard and when we hover on the dashboard, it will show more details. The data shown should be monthly wise. You can see below (16k searches made it Aug 2024)
Please help. This is a very unique requirement. 

AbdurRahmanSnow_0-1740549187821.png

Below is how the report  data will have on different tables,.... just as an example/reference... please neglect. I just want the above dashboard.

AbdurRahmanSnow_1-1740549226670.png

This is how Knowledge Searches table will capture all the most searched-words.

AbdurRahmanSnow_2-1740549255039.png

 

 

 

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

 

https://www.servicenow.com/community/platform-analytics-forum/step-by-step-word-cloud/m-p/1214894

 

https://www.youtube.com/watch?v=5TH-0w0KF_U

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Guest Star, Harshini Elath, demonstrates how to setup and use Spotlight and Word Cloud Performance Analytics features in Kingston.

AbdurRahmanSnow
Giga Guru

Thanks a lot Sir. Really appreciate. The above video will help me out. 

I too, got one more video related to this. 

https://youtu.be/keTKXi6N0Os?si=WWY5zdU8bTOM2Ae4

View solution in original post

Learn how to create a Performance Analytics text analytics word cloud widget, which analyzes unstructured or qualitative data. You will also learn how to set up and collect data for text analytics widgets. Applies to ServiceNow releases starting with Kingston Role required: * pa_power_user or ...
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @AbdurRahmanSnow 

 

https://www.servicenow.com/community/platform-analytics-forum/step-by-step-word-cloud/m-p/1214894

 

https://www.youtube.com/watch?v=5TH-0w0KF_U

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
Guest Star, Harshini Elath, demonstrates how to setup and use Spotlight and Word Cloud Performance Analytics features in Kingston.

AbdurRahmanSnow
Giga Guru

Thanks a lot Sir. Really appreciate. The above video will help me out. 

I too, got one more video related to this. 

https://youtu.be/keTKXi6N0Os?si=WWY5zdU8bTOM2Ae4

Learn how to create a Performance Analytics text analytics word cloud widget, which analyzes unstructured or qualitative data. You will also learn how to set up and collect data for text analytics widgets. Applies to ServiceNow releases starting with Kingston Role required: * pa_power_user or ...

Ashutosh2901
Kilo Contributor

Thank you Abdur. This helps. More power to you.