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02-25-2025 09:57 PM
Good morning.
I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words from Service Portal, tables, short description, everywhere, along with the repeat count. Screenshot below.
So, in the search bar below, if you type any word, it will show the word along with how many times, it got repeated... Meaning, the word will come on dashboard and when we hover on the dashboard, it will show more details. The data shown should be monthly wise. You can see below (16k searches made it Aug 2024)
Please help. This is a very unique requirement.
Below is how the report data will have on different tables,.... just as an example/reference... please neglect. I just want the above dashboard.
This is how Knowledge Searches table will capture all the most searched-words.
Solved! Go to Solution.
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02-25-2025 11:35 PM
https://www.servicenow.com/community/platform-analytics-forum/step-by-step-word-cloud/m-p/1214894
https://www.youtube.com/watch?v=5TH-0w0KF_U
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-25-2025 11:42 PM
Thanks a lot Sir. Really appreciate. The above video will help me out.
I too, got one more video related to this.
https://youtu.be/keTKXi6N0Os?si=WWY5zdU8bTOM2Ae4
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02-25-2025 11:35 PM
https://www.servicenow.com/community/platform-analytics-forum/step-by-step-word-cloud/m-p/1214894
https://www.youtube.com/watch?v=5TH-0w0KF_U
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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02-25-2025 11:42 PM
Thanks a lot Sir. Really appreciate. The above video will help me out.
I too, got one more video related to this.
https://youtu.be/keTKXi6N0Os?si=WWY5zdU8bTOM2Ae4
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02-26-2025 09:44 PM
Thank you Abdur. This helps. More power to you.