Automating add and removal of users
Automating add and remove users from the group with approval when catalog request is submitted and close the request with close notes.
Forum Posts
How to Open a Specific Record Producer in Classic UI from Agent Workspace Menu.
Hello Community,I’m customizing the configuarble Workspace in ServiceNow and have encountered an issue with opening a specific Record Producer . My goal is to add a menu item in configuarble Workspace that opens the Record Producer in the classic UI,...
If i take ITSM and FSM as one and as separately how the integration differs?
If i take ITSM and FSM as one and as separately how the integration differs for developer to integrate the API's to raise tickets on behalf and what are the APIS for ITSM and FSM tables used or is there a common api for both if they both takes as on...
difference of two field need to store in another field in incident form
Hello All, I have the below requirement. I have three types field. Here the total duration is not giving the correct result. I have written the below before business rule script. (function executeRule(current, previous /*null when async*/) {var star...
Custom field metadata - is a description available?
Hello - if one is creating a form and adding custom fields to a table - is there anywhere to store a description of the custom field? I see in the documentation you can of course assign the label, type, default etc - but I don't see anywhere that ca...
Trending Incidents
Is there a way for Virtual Agent to identify trends in incidents and notify users?For example, if a user asks VA: Why is appX slow today? ... can VA determine if there's an issue with appX and advise the user? Or will this require custom code?
Hide Remove all button from MRVS
Hi All and @Brad Bowman I am auto populating some data in mrvs with the help of on change catalog client script. I want to hide '' Remove all '' button from MRVS so no one can delete the row from mrvs. I have tried the logic that I found from commun...
Resolved! Catalog Variable Lookup Select: Returning a reference
Hello I have a Record Producer that uses a Catalog Variable set up to be a Lookup Select Box as per the requirements of my client. I am trying to set up this variable to return a reference but it doesn't appear to be doing that. It's returning a St...
ITSM Task Intelligence and Workspace
Hello I would like to know if it's possible to use ITSM TI in a CSM/FSM Workspace or it is reserved only for Service Operations Workspace ? Best regards, Nenad
Resolved! Modifying the translations of HR agent workspace homepage components
Hello,I want to change the French translation of 'Overview' from 'Vue d'ensemble' to 'Vue d'ensemble de mes tickets', how can i do this change ?
SLA Needs to Stop if Keyword matches
How to pause SLA if Keywords matches.Like if incident comments or work notes contains "Test123" SLA needs to be stopped.
Resolved! Configuration home page HR Agent Workspace
I'm trying to change the name "Vue ensemble," but I haven't been able to locate where to do that. Does anyone have any suggestions on how to find it?Thank you in advance!
How to track in a field on incident form how much time passed for this incident in awaiting vendor
Hi Team, I have requirement, where if I move a ticket in awaiting vendor .Need to visible a field for agents to track how much time passed for incident in awaiting vendor ,if 24 hour passed in this state need to send notification and change the stat...
How to link change tasks to the issue created in Jira which is replica of change request ?
We are creating issues in Jira whenever change request are created and assigned to Hardware Group.We got the requirement to link change task as well to the issue of Jira? how can we proceed.Note: I am doing integration with Jira Spoke.
Teams notification variables
Having set up Teams integration app, I want to make a rather complex notification rules. The examples are like using cc and bcc-ish rules on each incident record. Now that I can make a notification rule that applies to all the notifications. Are ther...
