Hi, on case form I have account and contract fields. Based on accounts contract is getting filled automatically. May I know where to check the configuration which fills automatically. It is oob configuration. It is not client script that it is using....
When a user applies an Incident template, a Knowledge Article is automatically attached to the Incident form based on the value of the Short Description field populated by the template. Is this possible to achieve?
We have been using blackout schedules for some time, using mainly the change request table to define criteria around Risk and Impact and change category etc, or other blackouts on specific Cis using the CI Class Source. Thje main issue we have with ...
Hi Team, I have created data visualization and added report to it. How i want to create event to perform action. eg when user click on 5 business days it must open HR table with that filter. How we can achieve this
Hi all How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.Let say If 28 nov will be holiday so response time calculated from today it is not excluding th...
In Problem record state is pending approval then user need to take survey and pass percentage is 80.If user get less than 80 (Risk score) then user need to retake survey and also don't allow user to approve manually.
Hi , We have created few assignment rules based on Business unit and Domain to get assigned to specific assignment group. But these rules are not applied when created from portal. Assignment group remains empty when created from portal.Please suggest...
Hi to all,I need answer, here my question isin client script>> Onchange on incident formQ). if category is 'network' then assignment group has to auto populate as network group?
Hi Community, need some support on ServiceNow / Exalate integration.Has someone solved this problem?- when adding comments in JIRA/Atlasian, those are sent to ServiceNow- in ServiceNow end result looks like below I would like to have really same look...
I have a custom action where i am fetching group member's sys id in an array .For Example : ["84ffde55db78ef0001b2b5ca68961930","ad6749e61bd0c5d4e5044221b24bcbab"] Now I need to pass it to my main flow " Ask for approval" actionwhen I am trying to d...
Hi All,I need to configure When ever our ServiceNow instance receives a new mail to create a incident we need to send bounce back user to that user.This requirement only for New e mail that are came to our instance. Please suggest.Regards,
Hello guys! Did any of you worked with OAM Definitions? I created one custom OAM definition but I can't find any info on how I can trigger this OAM from an email notification. Can anyone help on this topic?
Hi Team, Hi have a Record producer, In that i have a field where type is Radio button, And i have few choices, No i want to remove one of the choices of that field based on some conditions? I tried removeOption() Method. But it only works for Dropdo...
Need to create a reference field in problem form named as related incident which will refer incident table and on selecting an incident number on that field. After saving the form in the related incident in problem table, that selected incident wil...
Hello everyone,I have a requirement in ServiceNow where I need to automatically update an associated Case when the case is assigned to a specific assignment group is in the "Pending" state for more than 5 business days. Use Case:Assignment Group: Net...