Hello everyone, @Ankur Bawiskar We have a requirement for catalog item. There is a "List collector" variable for selection of multiple applications. If user selects multiple applications, need approval from each of the managed by and owned by of Ap...
Create an Agent Chat record to enable Virtual Agent on the default Service PortalThe record name should be VA (this name will be used to validate that the task was done correctly). *NOTE: The "Order" field is required. Please enter "100" for the orde...
Hi All,I have a 3rd party app where they are sending data to SNOW, Now i want the data to be added to the table [ XYZ ].Now i have a field call [ AlphaNumber ], here the duplicate value should not be inserted but should be skipped.Can you please help...
Hi alli have one requirement i need to populate approval name in notification body for example After submit the catalog form approval go to able tutor able tutor approved the request after that notification send to respected user in that notificat...
Hi Folks , can you please help me with the solution for the below. In Now mobile we have created the Action which will give you edit option on the incident form Applete. when we are trying to update the fields , the UI policies which are applicable i...
Hello, We have users who have the same name, but different middle name. When the manager submits a catalog item in the Next Experience UI or the Portal and they need to choose the Requested for, we want them to be able to type in the first name and l...
I have a request to grant whoever is on the watch list for a specific record access to view the RITM record. OOTB only the requester can see the request and request item. The watchlist varies based on the request, what is the best way to achieve th...
HI All, I Have try to this Value 'com.glide.cs.enable_link_unfurling' true to False. ACL is on the Filed How can Remove the ACL this Filed
I have created a number of service catalog pages.Created an execution plan to create tasks.The execution plan tasks need to be triggered by variables and need to contain information obtained in variables from the forms. How can I achieve this?
Hi, To access any page created in UI builder minimum which role user should have?based on my understanding, it looks like canvas_user.Is there any other role can be used? or We can handle this by creating ACLs Thanks,Aman
i tried to clone the walkup experience check in page, it is is not displaying properly any tips on how to fix it ?
in Topic Block : Add Comments-Similar Incident uses Similar Open Incidents (last 1 month)) ML definition. i trained it , also made some changes to word corpus. still it is not giving proper results.
When i tried to create a ticket from record producer, ticket is generating with blank caller id
I want to create a report in service now which shows 5 fields for all the services present. the fields are average response time for all the incidents for that service. same goes for average resolution time, total ticket count, average on hold time, ...
Hi, I have an Checkbox filed called "Required_Action" in sc_req_item form. The filed gets read-only(noneditable) after tickets gets closed. Now, I want to make it field Editable irrespective of state, If logged InUser is part of the ritm assignment g...
