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Autopopulate variable value

I am working on a requirement. Using UI Action creating a request from an Incident. Once we click on the UI Action a request will be created and incident will be cancelled. This portion is working.There are 3 variables on the catalog item for example...

abhisek by Tera Contributor
  • 368 Views
  • 6 replies
  • 0 helpfuls

What controls the Chat title in ServiceNow?

I am interested in knowing what controls the title of the ServiceNow Portal Chat window.  The below is the first step when a user first starts chatting, they are interacting with the Virtual Agent. Once the user asks for and is given a live agent, th...

step_1.png step_2.png
lonesoac01 by Giga Guru
  • 313 Views
  • 7 replies
  • 0 helpfuls

Resolved! Report filtering from different tables

As an end user I want to create a dashboard filter that shows a status of scrum tasks for open stories.    I'm working in the Agile Development module and have created a filter looking at the Scrum task [rm_scrum_task] Table.  I would like to filter ...

nwittmann by Tera Contributor
  • 364 Views
  • 1 replies
  • 0 helpfuls

Resolved! Number Maintainance

Hii, I have created a number maintenance on user (sys_user) table. When I create new a user record the number is working fine but its not showing numbers in already existing records. how can I show the number in already existing records?Thanks in Adv...

Gaurav69 by Tera Contributor
  • 611 Views
  • 3 replies
  • 2 helpfuls

Send a monthly Newsletter based on dashboard

hi,I have recently started dwelling in the dashboard and report development in SNOW for my Maintenance team.I am successful in creating the dashboard however, I want to send a monthly newsletter based on the dashboard with details of what happened ov...

RajatP by Giga Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Not able to save assignment group on response task

Hi,We have dictionary override for assignment group on sn_si_task table , overridden reference qualifier's value to active= true it shows all groups for selection but when trying to select group on field it will not update the record.Please suggest.T...

Pranali18 by Tera Expert
  • 201 Views
  • 2 replies
  • 0 helpfuls

Prevent triggering existing notifications from ui action

I am working on a requirement where I am converting an incident to a request through UI Action. Once the request is created the incident will be cancelled. but in this scenario, I want to prevent triggering any existing notification as I will be send...

abhisek by Tera Contributor
  • 186 Views
  • 1 replies
  • 0 helpfuls

Resolved! What is the exact usage of 'Change Task Template'?

I have gone through many article but not getting the purpose of 'Change Task Template' in related list of Standard Change Proposal.We can create it when state of Standard Change Proposal is New,but don't know when and how it used. 

RushiM by Tera Contributor
  • 906 Views
  • 2 replies
  • 1 helpfuls