incident ticket state has been changed from assigned to closed .from assigned state they can only move the ticket to InProgress or cancelled.some how they have changed it to closed . Th child ticket got closed when the parent was added. Parent stat...
My requirement is- I have to show a LINK name YES/NO in notification . When state is resolved . If user Clicks on YES LInk it should open a feedback form and if user Clicks on NO Link then it should redirect to the current incident the and the st...
HI Team, There is a requirement to create UI action in the related list. Can someone guide how to achieve this?
create a button on the incident form that assigns the incident to the logged-in user if they are part of the selected assignment group, or sets the assigned_to field to null if they are not part of the assignment group
Our instance supports multiple companies each of which has multiple manufacturing and distribution sites.We determine Priority of an Incident based on a matrix of values in the Impact and Urgency fields. Impact contains 3 values: Entire company, Dep...
I need to set Due date based on the priority value. If priority is 1 then due date should needs to be updated with 20 days from creation date likewise if priority is 2 then due date would be 30 days from creation date. If priority is 3 then due date ...
Number of variables? Branches? What thresholds do you recommend for distinguishing between low, medium, high complexity?
Hi All, There is a Service Account with some roles to access to almost most of the tables in platform. I want to restrict this account to only fetch records of last 7 years, if trying to fetch before that then it will not allow. I am testing it wit...
Hi All, I have created a custom flow from scratch for HAM Transfer Order. Funtionality to be kept similar to OOTB but I have created it on flow designer. Now I am facing challenge with template tasks. I need to create only 2 tasks in a scenario but s...
Team , one of requester raised a concern, whenever he tries to approve any RITM from email he is not able to approve the link is connecting with some other catalog pageHow do i fix this ? where to go and what to check , can someone please guide me ?
Here's a concise explanation of the requirement you described: The function should run when a user clicks on something. First, it checks if the currently selected Assignment Group has the logged-in user as a member. If the user is a member of that gr...
Hi @community,Is there any way to convert the catalogue item/category to another when the ticket is raised incorrectly
Hello Team, How to move Catalgoue ITEM which was created via Catalogue builder to UAT and Prod ? Where these changes will capture in UpdateSet ? Catalogue builder or Catalogue Admin doesn't have access to create UpdateSet, then how to move changes t...
Hi All , My requirement was when user click on reference icon magnifying glass the list of record opens. In that the columns in the heading should set like mentioned in the task. but main thing is it should not change globally. i mean if same table w...
Hi,I was having a key word when for e,g anr has used it need to map general inquiry hr service.For e.g when subject contains requesting charan it was mapping to general inquiry hr service as in the name charan the letters anr has been used.condition:...
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