How to create Mean time to resolve report for Incident table without Performance Analytics.

sanasayyad
Tera Contributor

‎07-16-2025 10:53 PM

Can someone please guide me step by step on how to create it without using PA ?

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Pranesh072
Mega Sage

‎07-16-2025 11:28 PM - edited ‎07-16-2025 11:30 PM

You can create a metrics. Use metrics to calculate the mean time. 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/use/reporting/concept/c...

 

Or you can create a new field on incident and use opened and resolved field to do the calculations. 

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AndersBGS
Tera Patron
In response to Pranesh072

‎07-16-2025 11:49 PM

Hi @Pranesh072 ,

 

 how would you calculate mean time? not to think that we talk about average, as average and mean is too different things.

 

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