How to create Mean time to resolve report for Incident table without Performance Analytics.

sanasayyad
Tera Contributor

‎07-16-2025 10:53 PM

Can someone please guide me step by step on how to create it without using PA ?

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Pranesh072
Mega Sage
Mega Sage

‎07-16-2025 11:28 PM - edited ‎07-16-2025 11:30 PM

You can create a metrics. Use metrics to calculate the mean time. 

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/use/reporting/concept/c...

 

Or you can create a new field on incident and use opened and resolved field to do the calculations. 

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AndersBGS
Tera Patron
Tera Patron
In response to Pranesh072

‎07-16-2025 11:49 PM

Hi @Pranesh072 ,

 

 how would you calculate mean time? not to think that we talk about average, as average and mean is too different things.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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