Forum Posts
Embedded hyperlinks in Close Notes
Hi, I have a workflow which generates Close Notes to be displayed in a Notification in the Resolution Section.I can't find a way to add embedded hyperlinks into the Close Notes because it will display the notification with the HTML syntax instead. (s...
Resolved! How to calculate year to date uptime availability for CIs via the cmdb_ci_outage table
This is my first time working with Indicators, Breakdowns & PA, so I'm open to any advice. Goal is to have a PA widget to show the percentage uptime/availability for each of 12 CIs.I have my Indicator Source: Outages created this year & Duration not...
Service Portal: How to expand first item in Order Guide accordion?
In the order guide I would like to expand only the first item.If I follow this guide I am able to get the last item to be expanded automatically:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821168Thanks to this line in the ...
Resolved! how to update request variable field values in change description servicenow
I have record producer for change table. When I submit the form the request details should update on change request - description field. @shyam10
Resolved! Hide menu item on menu icon list (on service portal) if user is in a particular group
Hi all On the icon menu list on our service portal, we are able to specify conditions for each menu item, to dictate who we show the item to, by using isMemberOf(group name) to only show the item to those in that group.But how can we hide an item bas...
unable to opt in for benchmark dashbaord
Hi Everyone, i want to use ServiceNow Benchmark dashboard , but when i click on Opt in its throwing an error, i refered to an mentioned KB article , the reoslution mentioned was (see below) but i am not knowing where to go and do the below changes , ...
Auto close interactions records
Hello, What is the best way to have interactions records auto-close after the associated incident/request closed? Customer wants to avoid the extra effort to close these manually? #ITSM
How do you update "Asset Action" workflow?
Hello community! In the event of [asset action] being swapped or retired, CI and Asset records are automatically updated. Question - how can I add another event to that existing system workflow and/or action? For reference to topic, please visit:htt...
Resolved! REST API Allow Logged In user to update own profile details
1. Created user using "api/now/table/sys_user" API2. Able to login using "/oauth_token.do" API, received access and refresh token3. Trying to update user with "api/now/table/sys_user/sys_id" without providing user_admin role, getting success but no u...
Resolved! Need to populate the parent number to child record
Hi Community, I have a requirement, wanted to populate the parent number in related record.Parent table (pm_project) and child table (pm_project_phase) once i create a parent record then in related list there is section called project phase and when ...
Resolved! Error "You do not have permission to see this catalog" in UI Builder while configuring SOW
Hi,SOW agents can create a new request from an existing interaction. This button opens the default Service Catalog.I want to specify my own catalog.I am trying to set the specific catalog sysID in the Catalog Id text box in UI Builder/Service Operati...
Resolved! How to make a question text bold in a service catalog
I tried adding the following catalog client script, but it changes only the value and not the question. function onLoad() { g_form.getControl('new_email').setAttribute('style', 'font-weight: bold'); }
Show Flow context UI action
In a custom application form i have created an flow designer for it and i need to see the flow of it when a tickets is raised inside that application form so once it is clicked i need to see the conditions running and what is the flow i have tried b...
Resolved! Configuring Tours on Service portal
We have a requirement related to "Tours" menu on the service portal header. When we click on "Tours" >> "Tour name" >> "Begin Tour" then tour steps populate in Modal. When we hover over the "Cancel" button, the "Cancel Tour" tooltip appears.We need t...
