Dear Community, I am implementing Resolution and Response SLAs on incident and requested item table.My company wants to track the SLAs and do reports in order to report the number of SLAs breached or not.Sometimes the operators do mistakes and open s...
hi, Create Event record in flow designer is triggered, and processed but parm1 and parm2 users are unable to get notify. Its showing state is Processed and along with the duration, but users are not getting any Notification.
Hi, There is add to cart and then submit order (POST) REST API for creating the request.So, at the present time in OOB - the response of the submit order is - (for example ticket) - { "result": { "request_number": "REQ0347186", "request_id": ...
Hi, I need a regular expression for"Phone number needs to meet following criteria""1. Starts with '+'"2. Followed by digit 1 - 9"3. Followed by digits 0 - 9 with / without space in between.4. Should not have any alphabets in it."; via OnChange client...
Hii... I have created a Table ABC having a field Crisis Country (ref -Country table) and then created 10 records with initial ten countries. so now they are my crisis countries. Then i created Record Producer (named Crisis Country) in this I have MRV...
HI, I've built a custom task table for user feedback. When a user submits a suggestion through a record producer, a task record is created on this new feedback table. A process group member can then manage and assign these tasks. Is it possible to ad...
Hello Team, There are some Assignment group which has been decommissioned , i want to check where in workflow's runscript activity script Group Sys_Id is using or not. How to check it in the all the workflow script in one go.
Can anyone explain how to split the row into multiple rows if any column has multiple values.Find the problem in the attachment #Reports #Splittingthemultiplevaluecells splitting the values in the district column into two rows with remaining same col...
Hello everyone, The approver member has changed and this works for new articles created. But when a expired article is republished , it still goes to the old approver. Please suggest.
Hi All,When I am clicking on copy change and submit the change request ,Duplicate change task are created .When I click on copy change again in the change request for which duplicate task are created .Again duplicate task are created in addition of e...
Hi,When a new ticket is created for a particular account, we automatically assign an assignment group based on the selected account. After the ticket is created, we add a comment with a specific user name (e.g., Abul Tuter) using a business rule, sta...
Hi, Can someone help me how to display field backend values on a form? Thank you
Hello, can you help me？If I have only Subscribable checked in 【Who will receive】 and no user set, and a notification is triggered when I insert the record, where do I set the recipient, or what do I need to do？
Hi, I have a reference field named "TRO" on the incident which refers to the user table & we have to show users who are part of the "ABC" group. Can someone please help me out on this? Regards,Chirag Jain
Hi Everyone, I hope you are all doing well. I am currently working on a catalog form that includes several variables: Name (referencing the User table), Department, Work Location, Telephone, and Email. When the value in the Name variable changes, the...
