How to Create Success score reports fort change request

Srinu13
Giga Contributor

‎06-19-2025 09:27 AM

How can I create success score reports for Change Requests in ServiceNow?

I'm looking to:

  • Track % of successful changes (e.g., no rollback, no related incident).

  • Group results by assignment group or change type.

  • Use either normal reports or Performance Analytics if needed.

Has anyone implemented this? What’s the best way to define and report on “change success” in ServiceNow?

Thanks

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AndersBGS
Tera Patron
Tera Patron

‎06-19-2025 01:33 PM

Hi @Srinu13 ,

 

To calculate the percentage you need to utilize performance analytics. You can then also make a breakdown for the change type.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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