Forum Posts
Approvals are not triggering while using with Decision table
Hello Folks, I'm using Decision table to trigger the group approvals based on catalog form variables. The approvals are triggering when I'm submitting(I've Admin role) the form but while user(itil role) is trying to submit the group approval's ar...
Resolved! We want to remove one catalog item from the child topic.
As the child topic had one catalog item, we removed it from connected content, but it will still appear on portal global search. I need an appropriate answer.
Attachments are not visible on Record Header on the portal after submitting the form
Hello All,I got an issue that if we submit a form with attachment then it is not visible on the portal side form view but it is visible on the backend.can anyone help me how to make the attachments visible on the portal side form view in my submissio...
which Plug in is required to install/get the Mobile Agent Module in Filter navigator/Instance?
Hi All, I would like to get the Mobile Agent Application/Module in the filter Navigator/Instance and what plug in is required to install?
CAB Workbench Delegate
Hi, Can a delegate be added to run the CAB meeting thought Workbench without having the ability to approve/reject changes? I just need them to present the changes and the CAB manager to approve the changes after the meeting.
Hello All, I created one variable and I want that variable to be visible on Request,RITM and sc task
Hello All, I created one variable and I want that variable to be visible on Request, RITM and sctask form.
Canceling silently the RITM through fix script
Hi All, I have a requirement to cancel the requests . I did it through the fix script, but after cancelling the request , the "closed by" and "updated by" is populated by my name. How to cancel the requests without getting to know the "closed by" an...
Weekly Change Calendar/Report
Looking to either modify the Change Calendar or create a Calendar Report showing planned changed this week with details. The out of box only shows he CGH# and Description. Has anyone successfully done this?
Major Incident Parent and Child Tickets closing
HiCan someone advise as I am trying to establish whether this is OOB behaviour on P1 Tickets Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...
Resolved! Servicenow for Teams - Notifications - set custom portal for record card redirect
I have set up some notifications for ServiceNow for Teams with a content type of 'Record Card'.The content and fields come through fine but there is a button that always redirects to '/sp', how do we redirect this link to a custom portal?
How to set week data 100% if that week data is zero in dashboard
Hi Team,How to set week data 100% if that week data is zero in the dashboard? for example, I have used a formula indicator. var bs= new GlideRecord('cmdb_ci_service');bs.addEncodedQuery('used_for=Production');bs.query();var count = bs.getRowCount(); ...
Resolved! Virtual Agent - Knowledge Article needs to open in the ESC portal.
Hello Everyone,We linked the virtual agent to a third-party application. We're accessing it from there, and when we open any knowledge article from the bot-response link, it takes us to the "Service Portal," which we don't need because we need it ope...
Issue in resolving a SRAPI endpoint to a CSV file
Hello Experts,We have a requirement where user should be able to directly download selected records from the list view of a table into a CSV file via a UI button on the list banner. This is implemented via a Scripted REST API(GET). On clicking the UI...
Resolved! Collapsible box in Catalog item
Dear Community,I am trying to add a collapsible box widget having multiple choices to select a category in a catalog item. I tried adding a variable with type HTML but it is not working. Does anyone know the solution for this? Thank you in advance!
