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issue related to ServiceNow for Microsoft 365

Hi Folks ,  Iam implementing integration between servicenow and microsoft teams. while i was creating manifest file its asking for application id and directory id .from where should i get those details. please someone help me on this.Please refer scr...

anitha0887_0-1706569474514.png
anitha0887 by Tera Contributor
  • 209 Views
  • 1 replies
  • 0 helpfuls

Closed Request Item is not closing Request

Hi,I have noticed that when the request- request state is is changed to closed complete or closed skipped or closed rejected the Request Item state is not getting closed and marked inactive . However when the request state changes to closed cancelled...

Gemma4 by Mega Sage
  • 1226 Views
  • 2 replies
  • 1 helpfuls

Resolved! blank Incidents are getting created in Instance

We got a scenario where Incidents are getting created even when mandatory fields are not filled from Integrations as well as instance. Checked all client scripts and UI policies. All are working fine. May I know the reason for this issue. Please let ...

Deeplinks showing instance header

I'm creating some deeplinks via SSO which work but with the side effect that its shows the instance header which I do not want to be present as this link is for the CSM portal. When using the link below:https://servicenow instance/nav_to?uri=csm%3Fid...

Zarik by Tera Contributor
  • 196 Views
  • 2 replies
  • 0 helpfuls