How to create the ticket view form in employee portal

[Resourc]

Hi
Can any one guide me on this steps 
I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -

In Type head I made as ticket 

Result its showing as

How to enable this result to show in Ticket view 
actual requirement is while searching with INC number in global search 
result should display like below
ex: 

Please guide me steps
Thanks in advance

[RaghavSh]

So OOB type ahead search take you to /search page.

So in such scenarios we use oob functionality of “PAGE ROUTE MAPS” but i dont think that will be useful in your case.

so you may have to customise typeahead search widget which is not recommended 

[Resourc]

of course but business need Please guide me for custom steps 

[kaushal_snow]

Hi @Resourc ,

You need to define or Edit the Search Source...Go to Service Portal > Search Sources (or Portal Definition > Search Source). Select the search source for Incident....

In that Search Source record, there’s usually a setting that specifies whether results open in a form view or a list / summary view.....If typeahead suggestions should show more than just the incident number (e.g. status, short description etc.),check the Advanced typeahead settings for that Search Source. You might need to enable Advanced Typeahead Template....

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[Ankur Bawiskar]

@Resourc 

this link has solution

AI Search - redirect to Portal page instead of backend form not working 

If my response helped please mark it correct and close the thread so that it benefits future readers.