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Resolved! Vitual agent user data validation

I am trying to build a catalog item which can be ordered directly via the VA. So for this I also need to give the users the option for ordering for someone else. For this I can't show the entire sys_user table for the user to choose from as there are...

Aakash5 by Tera Contributor
  • 764 Views
  • 2 replies
  • 1 helpfuls

Resolved! Displaying Assets Of A User Through Virtual Agent

Hello,  I would like the virtual agent to display all the assets tagged to a user when the user enters their name in the virtual agent client. Is there a pre-defined way to do something similar to this? If not, what would be the conventional or indus...

Resolved! Service Catalog - shift Popup to conversation

Dear Community, We want to change the popup VA tender to the conversation to display it as a conversation in the virtual agent interface. Could you please give us a hint on how to make this change? Many thanks! BRArmine

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Resolved! Remove chat history after logout.

Hi experts,How can we remove VA chat history after the user logs out. Whenever user logs back in they should not see previous conversation. Currently, I have tried below code but this is clearing chat whenever page is refreshed, or when user clicks o...

si21 by Tera Guru
  • 1101 Views
  • 4 replies
  • 4 helpfuls

Resolved! Dynamic Translator for Agent Chat using google cloud

Hello, I am trying to setup Dynamic Translator for Agent Chat using Google cloud Translator. I have done the initial setup of creating certificates, JWT keys and JWT Provider. But when i look for google Translation record under connections and creden...

Resolved! virtual agent Micro Certification

Which trainings I need to complete in now learning to get voucher for virtual agent Micro Certification?

Community Alums by Community Alums  
  • 2216 Views
  • 3 replies
  • 1 helpfuls

Resolved! Cant able to add awa_agent role to User.

Hello All, I cant able to provide awa_agent role to the users, due to this users cant able to access the Status in Agent workspace. Can any one suggest me how to proceed further on the same. I have tried to add 'sn_templated_snippet.template_snipper_...

swaroop by Kilo Sage
  • 970 Views
  • 8 replies
  • 1 helpfuls

Resolved! Trigger Event from Virtual Agent

Hello All,I want to Trigger an Event from Virtual Agent using 'gs.eventqueue('Event Name','Glide Record')'. But I cant able to Trigger the Event using above method. Can anyone help me how to trigger Event from Virtual Agent. Thanks & Regards,S.Swaroo...

swaroop by Kilo Sage
  • 799 Views
  • 7 replies
  • 1 helpfuls

Resolved! getRecord() not working in scoped application

Hi, am trying to get user details in scoped application and using the following syntax:var empid= gs.getUser().getRecord().getValue('employee_number'); It's perfectly working in global but not in scoped.  Any help will highly appreciated 

Aavi by Mega Guru
  • 1082 Views
  • 5 replies
  • 2 helpfuls

Virtual Agent: Has anyone used Pause topic block?

I want my bot to pause for 15 minutes, so I used the Pause topic block within my topic.  But, when I tested my topic, I get this (I was expecting it to pause for 15 minutes)This is how the pause topic block looks like where spoke and subflow values a...

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Rajini2 by Mega Sage
  • 473 Views
  • 3 replies
  • 0 helpfuls

Resolved! Contextual search in Virtual Agent

Hello all,  I was wondering if someone could point me in the direction of some resources to learn more about creating a contextual search topic block please?  I was trying to follow along with this video from the ServiceNOW Community channel (https:/...

sys_ui_message

There are set of messages in sys_ui_message, where I need to add a string to them. Is there any chance like, I keep that string in a variable and call that variable in all the messages.