Hi All, Once incident is closed survey notification will trigger to user(caller) email, in the same way.As soon as incident is closed survey notification should trigger in msteam (chat bot) for caller. kindly help to configure this setup.
Hello! I have a notification that I do when the assigned to adds a comment, so it should show the last comment he wrote and I need to make a glideRecord maul script for it. I made a function for it, but it doesn't work. Can someone help me write a sc...
Once create business application using transform map, in relationship how we can import parent child relationship with same name for both parent and child with different classesparent: business applicationchild: application servicetype: Consumes:: C...
Hi Guys, Can anyone please help me with the below query. I want to remove resolved state incidents from "Incident SLA and UPCOMINGS" in Overview of Service operations Workspace Home page.Not getting the solution for the above, any suggestions on this...
Hello! I seem to be getting an error on a Catalog Task of 'TypeError: Cannot read properties of null (reading 'rows')' - This only shows after loading and references the error being in a certain client script. I have narrowed the issue down to two l...
1. The notification is triggered when the "worknotes" field of a story has not been updated for more than 2 days by the assigned user in ServiceNow.2. The notification includes details of the inactive story and prompts the "assigned_to" user to revie...
Hello, we are currently implementing Advanced Work Assignment module for a customer. Their requirement is to use the tool for assigning Incidents, and Alerts coming from Event Management. However, em_alert table is not a Task-based table, and thus it...
Hello,I have a requirement for adding date in subject in scheduled report, how to add some dates?Example subject: ServiceNow Dump | (<from date> to <to date>)
Hello everyoneI created the form and I have a field that has reference table.So each time i click on the magnifying glass to select the item from the course name list, it comes back to me as "Created 2023-12-16 23:48:25"or the sys_id. I'm not sure wh...
Hello All, can anyone help with the following requirement. We have a customer service team that have created a large amount of knowledge bases they have asked if it would be possible to get some data Analytics for example how many views, who's used i...
Hello,Wondering if there is a simple way to create a report on Incidents created directly from a Knowledge Article by only End Users. I'm aware the 'Create Incident' button is activated via Knowledge Properties.Incidents created via KA usually trigge...
Hello All I have a request to add a KB Homepage to a dashboard. But I cannot seem to add the entire homepage it looks as if I can only add individual KB's the issue is there is 182 Articles is there any way I can have all of it uploaded at once? ...
I need to give users within the HR Payroll L1, L2, and L3 groups access to the HR Agent Workspace, but to only be able to view payroll cases assigned to one of those three groups.The issue I am having is once I give a user the required roles to view ...
hi would need some help as i am having issue in getting the interactions created after scanning the serial number of the laptop using the service portal widget. i understand i need to use the facade function not sure is that true as i have tried to u...
Hi, I am creating a catalog item. For the catalog UI policy, if the answer is Yes, once submitted it needs to create an incident, if the answer is No, it needs to create a request. Is this possible and if so, how would I create that? Please help, ...
