I am trying to create a custom error topic within the Virtual Agent that does not send the user to the Live Agent. Instead, what I would like to do is have the error topic generate an e-mail that details what topic the occurred and redirects the user...
Regarding Virtual Agent on MS Teams, when opening the list of topics, the list is on alphabetical order. Is there a way to re-order the list in a customized way or by categories similar to the ability we have on the web client?Thank you.
We have a business rule that governs the visibility of the case to the users. Currently , it makes the case visible only to users with ITIL access . But additionally, want to make the case visible to users when they have opened the case even if they ...
Hello, We have a requirement to create multiple Walk-up Location Queues for a single location. For example, lets consider Austin location, we need two walk up queues (Austin X, Austin Y) because we have multiple queues for single location at differen...
Hi team, i am unable to save the form due to agent is mandatory and setting back to none after saving the form.My requirement is to add/remove options based on group. when ABC group is selected there are other two fields called agent and target based...
HII ALL i am new in servicnow , my need is i have to count recently inserted records in target table by using oncomplete transform map script and i want see message in import log not in system logs and can i get import set numberplease guide me with ...
We have a form on the portal where the user adds the time spent for a week. When computing the hours spent for the week, the total hours field is ignoring the zero that precedes the final value. For an example instead of displaying 3 hours and 3 mins...
I noticed that the script does not have anything to trigger email notification gs.include('global.ProcessStockRules');var processStockRules = new global.ProcessStockRules();processStockRules.process(); according to documentation it is supposed to in...
From the Service Operations Agent workspace, open an incident, and click on 'Create Change Request' UI action, it is re-directing to the Pinned changed models page to select.Is there a way to bypass this and directly open the Change Creation Form.
Can a request be deleted by an admin in ServiceNow? if yes, can it be a compliance issue?
i have created a catalog item form and attached the flow designer to create SCtask ticket but i cannot the model name to be populated on the short description field what should i select ?
Why is it showing as hide: add to cart in catalog item when i click on the template catalog button on the create catalog task option instead of the catalog items and variable sets in get catalog variable ?
i have a created a different view on the SCTASK form for peripheral request , how can i tell flow designer to use that?
i have tried to select the option to hide the add to cart option and i have SP portal header menu to disable the shopping cart . they are all not working . i have tried to impersonate the user view , the shopping cart is still there
Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resolution'.-- The SLA should run based on the 'Assigned_to' which has the different time zones.Have to create an SLA for 'Priority 3' and 'Priority 4' for 'Response', 'Resoluti...
