How to create the ticket view form in employee portal

Resourc
Tera Contributor

Hi
Can any one guide me on this steps 
I have created search source for incident - while searching with INC number in employee portal its displaying result is showing as form view -

In Type head I made as ticket 

Resourc_3-1757526571046.png

Result its showing as

Resourc_1-1757526304667.png

 

 


How to enable this result to show in Ticket view 
actual requirement is while searching with INC number in global search 
result should display like below
ex: 

Resourc_2-1757526463427.png

Please guide me steps
Thanks in advance

 

2 REPLIES 2

RaghavSh
Kilo Patron

So OOB type ahead search take you to /search page.

 

So in such scenarios we use oob functionality of “PAGE ROUTE MAPS” but i dont think that will be useful in your case.

 

so you may have to customise typeahead search widget which is not recommended 


Raghav
MVP 2023

Resourc
Tera Contributor

of course but business need Please guide me for custom steps