I'm wanting to change what happens when the Queue Trigger is activated.
When the Queue Trigger happens, this is what the user sees:
I want it to take them right to the topic, rather than asking this question first. Failing that, I'd like to change what this message says as we don't refer to the LA as "agents".
When I do click "Proceed to [Topic name]", the conversation ends even if a LA is Available - I want it to keep the user in the queue for the LA to accept.
The topic only has a script action that runs the handover:
(function execute() {
vaSystem.connectToAgent();
})()Any help is much appreciated. Thank you.
