Emails triggered are not captured on the activity stream

[Rahul134]

Hi all,
When I use email template or the MIM workbenck communication tasks with email as communication channel, all these emails are not captured on the incident activity.
But the customer wants the emails sent should be captured on the activity stream.
is there any other way?

[Ankur Bawiskar · Accepted solution]

@Rahul134 

so emails are sent from that record but not seen in activity stream.

Did you add Sent/Received emails in activity stream?

How to configure and display 'Sent/Received Email' in the activity stream/log 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[GlideFather]

@Rahul134 or do they have access to see the Emails in the first place?

[Rahul134]

Hi Kamil,
even I can't see the activity on the activity stream

[GlideFather]

OK and are they sent? Please check the email logs to verify they are sent or not