How to disable the chatbot bubble from Virtual Agent

[Debosree Sinha]

Hi Team,

I would like to check if we can disable servicenow chatbot bubble .

Is there a place in Virtual Agent Servicenow where we can do this?

Could you give me some steps on this.

-Thanks,

D

[AmM01]

Please check out this video 🙂
How to restrict Virtual Agent icon on Service Portal | ServiceNow 

[Ankur Bawiskar]

@Debosree Sinha 

the Virtual agent is shown on bottom right of portal.

You can disable it for particular portal

go to table "sp_agent_chat_config " and disable the row for which you need to remove from portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AmM01]

Hello @Ankur Bawiskar 
I'm interested to know what is the difference between the approach you suggested, and the one mentioned by Hardit Singh in this video (537) How to restrict Virtual Agent icon on Service Portal | ServiceNow - YouTube,