Hi Community, Good day. I am new to ServiceNow Virtual Agent and currently working on a chatbot. I have noticed that when a user selects an option in the chatbot (for example: Intune, Oracle, or similar choices), there is a delay of around 5 seconds before the next response appears. I have done some initial analysis and wanted to understand where this delay is coming from. I am not sure whether this is controlled by: The Virtual Agent topic logic, A widget or UI configuration, or Some backend processing (scripts / integrations / flows). My requirement is to reduce this delay to around 2 seconds if possible. Could someone please guide me on where exactly this delay can be optimized or configured? Any best practices or pointers would be really helpful. Thank you in advance
