Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Regarding access controls

Hi Community,Here is my question: What if we have 2 ACLs, on the one hand, one allows write access on a field to all users, who are having "snc_internal" role, while the other allows write access to the same field to all users, who have "itil" role? ...

sree vidya by Tera Contributor
  • 526 Views
  • 6 replies
  • 0 helpfuls

Resolved! Virtual Agent

Hi Expert!!Please help me to change the OOTB following option on virtual agent conversationThanks

Virtual Agent 1.png Emoji changes.png
Surbhi16 by Tera Contributor
  • 481 Views
  • 11 replies
  • 1 helpfuls

Resolved! Virtual Agent MC Assessment Simulator (San Diego)

hello .I need help for this task  in the Virtual Agent > Categories I didn't find new button. please help me to do this task  Create a new topic category for Virtual Agent1)Navigate to Conversational Interfaces > Virtual Agent > Categories2)Create a ...

Resolved! Create a Related List on incident Form for Product Instance

Hi, We have a reference field on incident form called Product Instance.We need to make the Product instance appear in a custom related list.I have created a relationship but i am not able to retrieve the Product instance from the incident.I think i m...

Nico12 by Mega Sage
  • 246 Views
  • 2 replies
  • 0 helpfuls

Notification

how we can stop sending Notification in ServiceNow in case of auto rejecting scenario? like in my case of  scenario notification should triggered if it is rejected by LOA Advocate or Manager orHRM but we have a functionality that if incident is pendi...

Resolved! Assessment Records

I have had a request from our Servicedesk to remove or hide Assessment Instances records for a specific year we went live with surveys this year but records created prior to going live are appearing.