How to Set values in variables of catalog Item through transform map script.

*Help* - Implementation Options for Agent-to-Agent and Agent-to-Customer Teams & SideBar Integration

As far as I know, there are a couple of ways for Agents to communicate with other agents and customers in ServiceNow. I’m not addressing the use case where customers initiate conversations with Agents (such as through Virtual Agent), but rather focus...

Table API get all Variables for RITM

Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this:  https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...

Getting [object GlideRecord] for some of Input variables in Script Step of Action called from Flow.

Hello ,Please find my code and Output ,could you please help out me where is the error ?My Code :(function execute(inputs, outputs) {    // Create GlideDateTime objects for the start and end dates    var startDate = new GlideDateTime(inputs.created_o...

Catalog item

Type : Select Box (field1) ,  Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...

UI action not working in Security Incident Response Workspace

We have a custom UI action that is not working in the Security Incident Response workspace. It works fine in the new UI. Need some help on figuring out why. I have converted some of the alerts to use the g_modal method, but the script does not run th...

Call script include in UI action for specific field users

Hi Team,  I want to create Script include for below condition to call in UI action, in UI action I can't mention it has reached maximum character current.requested_by == gs.getUserID() || current.requested_by.manager== gs.getUserID()  Please suggest,...

Rackspace issue

I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT  for RCAKSPACE.

Multiple assignment Group

Hi Team, i need to pull out a report where i don't want existing assignment group, other than the existing group i need to pull the report, what condition i can apply in the report.  Regards,Garvit

Virtual Agent - How to edit the header of the chat bot after connecting to Live Agent.

Hi Team,   Before connecting to the Live Agent the header appears as,    After connecting to Live Agent, the header appears as   I would like to display it as "Chatting with" +Live Agent Name   Can someone guide on it? I have understood it retriev...

Enable User Experience Analytics for a specific custom application

Hi,I would like to know if it is possible to enable the user experience analytics and consent policies for specific custom application alone.Thanks,Dhimple Balakrishnan

Performance analytics Incident Report Query

I want to display tabular format data with TOP 20 Business service weekly alongside the incident count per Business service.Business services with maximum Incidents is categorized as Top Business service and top 20 will be display in the report. If t...

Unable to type in the Virtual Agent Chat after connecting with a HR Live Agent (Utah Version)

Hi!  I am working on Virtual Agent and after connecting with a HR Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this problem? Thanks