Hi, In Ignore Mandatory Evaluation field under rule base in order guide, when I check this field I didn't get any difference.It was working as same as uncheck also.I don't get any functionality for this feature. Please anyone have any idea over this ...
While publishing NLU model in VA topic only primary language model is getting published and mapped in topic. I tried to publish the model from NLU workbench but its not publishing. publish button is not greyed out, its enabled but whenever I click o...
Hello, I've a field in a catalog item which shows the published knowledge articles as below Here, I want to restrict the field 'KB Article' to show the articles which are published and the article size doesn't exceed 1KB.Is this possbile? Can anyone ...
Hello All, Could anyone please help me how to acheive the below one. I need to capture the onhold reason of catalog task so that the reason will not get clear after closed complete of task.And on hold duration. There is a field in the form pending re...
Hi Everyone, want to set another variable choice field value, based on requested for user location and sector, please help me with client script how to set that, below on load client script i have using but it's not working var ga = new GlideAj...
Hi guys,I'm currently working on the PI, and having the issue that: there's some Similarity solution that I have it trained success with no issue, but when I navigate to Similarity Example, there's no data. Have anyone deal with this issue?
Is there a way to set the color for the short_description which is the "asd" like how it look like for the Priority "1-Critical" in SOW?Thanks
I wanted to restrict the change Approval or status changes when the conflicts detected..Please suggest .
hi any one can point where can i get the survey widget ? i seems to be hidden . i can only find the exit survey
I have created an UI action new on a related list with action name of the oob ui action. It overrided the oob ui action on the related list as expected but that is causing issue on the table new UI action. Could you please help us here so that it sho...
Hello all, I am looking into "where to look on how to configure handling sensitive data". For example, the credit card number of: 1234-1234-1234-1243, I want that removed from the virtual agent chat. I found the documentation of: https://docs.s...
At first it runs global acls and it passes then it is not checking for scoped acls even it satisfy the condition of it. So how we can runs the scoped acls?
hello, Urgent help needI have a updated excel that i want to attach to attachment record using script because kb article is published. var attachment = new GlideSysAttachment();//set up inputsvar rec = new GlideRecord('kb_knowledge');rec.get('sys_id'...
incident ticket state has been changed from assigned to closed .from assigned state they can only move the ticket to InProgress or cancelled.some how they have changed it to closed . Th child ticket got closed when the parent was added. Parent stat...
My requirement is- I have to show a LINK name YES/NO in notification . When state is resolved . If user Clicks on YES LInk it should open a feedback form and if user Clicks on NO Link then it should redirect to the current incident the and the st...
