How to display the sum of hours of each incident

[Neil_Carlo24]

Hello,

I want to display the sum of hours of each incident since opened to closed but my score won't appear.

[Harish Bainsla]

Hi @Neil_Carlo24  check below link

https://www.servicenow.com/community/itsm-forum/how-to-report-on-time-between-state-changes/m-p/6603...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793124

if my answer helps you mark helpful and accept solution

[AndersBGS]

Hi @Neil_Carlo24 ,

As far as I can see, this is an automated indicator that you have configured - correct? Can you please share what you have configured? From top of mind, you have the OOTB field "resolution rime" which will provide you what your looking for in a standard list view. Resolution time gives you the time from opened --> Resolved.

[Ankur Bawiskar]

@Neil_Carlo24 

check these links

How to get duration for Task created to closed ? 

MTTR (Mean Time to Resolution) Reporting

Need a Query For Calculating Mean time to resolve by month

How to calculate average time taken from open to closed incident 

If my response helped please mark it correct and close the thread so that it benefits future readers.