How to edit mini email compose on any workspace.

[Raze00]

My requirement is to disable the apply email template options below the body in mini email compose in the compose section on workspace. I cant find it on ui builder does anyone know how to achieve this?

[Ankur Bawiskar]

@Raze00 

Steps and ensure you select scope as "Agent Workspace for HR Case Management"

-> open this variant "Case SRP" and make a duplicate of that

https://instanceName.service-now.com/now/builder/ui/edit/experience/8ad40be90fe120102208555db4767e7b...

-> create details like this

-> Click on 'Activity Stream Compose' node
-> In Config section --> Expand Advanced --> 'Show email mini compose' -> use Static input -> Never

Output: Mini Compose Email is gone for HR table in HR Agent Workspace

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[Raze00]

Hi, I dont want to hide the whole mini email compose . I just want to disbale the functionality to apply email templates "apply email templates' icon in the mini email compose.

[Raze00]

I just want to know is the thing which i am asking is it possible or not ?

[Ankur Bawiskar]

@Raze00 

As per my understanding and knowledge this is not feasible

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏