How To Find Out How An Incident Was Created

Sam Jae
Tera Contributor

Hi, 


I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents. 


The incidents did not come from the record producer and I do not see that they are coming from emails either. 

 

How do I find if they are being created maybe from a script?

1 REPLY 1

SAI VENKATESH
Tera Sage
Tera Sage

Hi @Sam Jae 

 

Please check:

 

Is there any another business rule written on the incident table.

 

Thanks and Regards

Sai Venkatesh