How To Find Out How An Incident Was Created
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05-28-2024 07:41 AM
Hi,
I need to find out how several incidents were created. On the incident table it says it was created by "X" user but the user states they did not create these incidents.
The incidents did not come from the record producer and I do not see that they are coming from emails either.
How do I find if they are being created maybe from a script?
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05-28-2024 08:12 AM
Hi @Sam Jae
Please check:
Is there any another business rule written on the incident table.
Thanks and Regards
Sai Venkatesh