SFTP folder to the ServiceNow
Hi, I'm trying to automate file transfer from the SFTP folders to ServiceNow. Can someone please assist with this?
Forum Posts
Transferring to live agent more than once.
Hi, I am trying to provide an option for users to retry connecting to a live agent after no live agents accepted their chat in the first attempt. I created a queue trigger when the max wait time is reached to trigger a flow that presents users with t...
Resolved! Add value of an MRV field
Hello, community! I'm trying to sum variables (Value) within MRV and send that sum to a variable (Sum) outside of MRV. I developed this client script within the record producer, but it's not working:function onChange(control, oldValue, newValue, isLo...
SLA schedules - not working as intended
I am not sure if maybe we are using this wrong or thinking about it incorrectly but we have been trying to use SLA schedules on our HR tickets and it. We are using the out of the box ones that are Mon - Fri 8-5 no weekends and excludes holidays and n...
CSA certification is invalidated and expired When I gave exam in test centre
I had given my exam on 22nd january from a registered Kryterion centre and I passed my exam, But on 13th march My certification had been invalidated due to some issue Below is their response,I am not able to understand what is the reason behind this,...
Resolved! How to enable the Helpful Yes/No button below the articles.
Hi Everyone,The helpful yes/no button below all articles are not available in my instance. Attaching screenshot on what i would like to achieve.I referred some product documentations, and it was mentioned to install the plugin which I already install...
Resolved! Where can I change "Topic translation status"?
Where can I change "Topic translation status"?
Resolved! How to notify users about the network outages
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...
Resolved! Attachments Visible to Admins but Not All Users on Incident Form
Hi everyone,@Ankur Bawiskar @Sohail Khilji @Maik Skoddow @Vijay Talupula @SANDEEP DUTTA @AJ-TechTrek @Mark Roethof I'm facing issue with attachments on the Incident form The problem:I have an incident with attachments. When I log in as a Servic...
I have created a database view (between attachment & incident table)
Hello Everyone, I have created a database view between attachment & incident table..with clause as:-incident_sys_id=attachment_table_sys_idBy this clause it is working as expected.But suppose if a incident record is having 5 attachments then it is sh...
Resolved! Major incident resolved created a problem but also reopens the same incident
Hi there, There is an out of the box process where when a major incident is resolved, a problem record is created (via the subflow Major Incident Playbook - Create a Problem from Incident). That is okay but what also happens is that the same major in...
Resolved! License Metric field empty in Software Subscription table after Adobe publisher pack integration
Hi team,How is the License Metric field populated in the Software Subscription table? I’ve integrated with the Adobe publisher pack, but for some of the records this field is showing up empty, which is causing them to be marked as Unlicensed = true. ...
Resolved! Assignment Group Already In Use
I am trying to create a new assignment group for our organization. This assignment group is the first time it was to be used. Several other assignment groups beginning with the same prefix as the one I am trying to create have been successfully cre...
Custom UI action button in Knowledge Management
I have created the UI action button as close_rejected for Knowledge Mgmt. When the Knowledge Article comes to review for Knowledge Manager and he finds that KA is not good enough so he can reject the article and no one one can action on that. I have...
