When viewing an incident in the Service Operations workspace, you can select agent assist and attach a KB article once this is selected you are prompted with the attach article modal. I am trying to find out where this is configured as I am wanting t...
I was recently working with a Vancouver instance, both in my company's sandbox and in a personal development instance so I could confirm out of the box functionality vs any customization or configuration that may be in place. In both cases, I was te...
How to prevent standard change creation when assignment group is inactive.
We have a Domain separated environment in ServiceNow instance, where we have to setup Live Agent, we have chat support groups for each company, when an end user of a specific company initiates a chat, it should redirect only to his companies chat sup...
Hi All, I am trying to create a Link that just download attachment but don't redirect to the attachment.I am using this under catalog item with label variable, Currently when we click the link it ask to leave the page and then attachment get downloa...
Hi Everyone,@Ankur Bawiskar @Dr Atul G- LNG I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP)...
Hi Everyone,I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP) £5.Japanese Yen (JPY) ¥6.Australi...
Cancel button : When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page for all the RITM cancel below code used for this UI action function setRITMCancel() { g_form.setMandatory("work_notes", true); gsftSubmit(null, g_f...
Clicking the email from mobile device to take a survey, opens the employee portal on the device. However, when they click to take the survey it is not displaying correctly. It shows the first 2 questions of the 3 questions, but then, after answering ...
In our instance we have integration with a Microsoft Teams tenant, I know this because when I try to follow this documentation: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/override-msteams-insta...
Hi Community,Is there a built connector to connect Salesforce Service Cloud and Service now for case management (create, update...), bidirectional flow. Any link to the specification documentation, please?Thank you Samir
Hello,I’ve created the resignation form, and the Stage value is configured as 'Waiting for Approval' in Flow Designer just before the 'Ask for Approval' action. However, in the RITM, the stage is automatically changing to 'Request Approved' for users...
Hi, As per the requirement I have to route a case to single queue with different assignment group based on the case product. here I have a logic in script include and how can I configure that script at queue level with multiple assignment groups?.Is...
Hi Team,I have a requirement like below,When manually populating a Location reference field on Incident form and in all views (including SOW), the type ahead search should do an automatic "contains" search without requiring an asterisk to find the ri...
