Icon for Close Engagement Messenger
Where can I change the icon for closing the engagement messenger? I was able to change the icon for opening Engagement Messenger under All -> Engagement Messenger -> Modules -> Appearance -> Launcher Icon.
Forum Posts
Incident Meets Filter Criteria but Not Displayed in List View
Hi Community, One of the incidents has the assignment group set to IAM, the state is ‘In Progress,’ and the ‘Assigned To’ field is empty. In the list view, I applied the following filter conditions:Assignment Group = IAMState = New, On Hold, In Progr...
In Virtual Agent when i Click I need more Help it ends the chat
In Virtual Agent When I click 'I need more help' , it ends the chat. I think this is an OOB functionality. Does anyone have any idea , if we select 'I need more help', then it should allow user to search rather that ending the chat.
Mean time to resolve report on interaction table
Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...
walk-up location
Can someone explain the purpose of the Closed Record Producer field in the Walk-up Location Queue (Administration tab) in the Walk-up Experience module? I’d like to understand when and why this field is used.
Walk-up Location Queue
What is the purpose of the Closed Record Producer field in the Walk-up Location Queue under the Administration tab? and how it functional
Assign to me button on incident sow form
i want to edit and put some conditions to the assign to me button present in incident sow form view.I could not find where this button is present.i tried to find this button in the declarative form actions but could not where is this present?@Ankur B...
Requestor TimeZone field on Change form
Hi Team , I have a requirement where user want 'Requestor TimeZone' field on the form which will auto-populate opened by user's timezone. Can someone please help me how to achieve this functionality. Thank you!
Resolved! Cant update the Type from Floating Point Number to String
Hi Guys, I am trying to import handheld devices and the IMEI#, Billing Reference, and Serial Number are showing 10000000000. I tried to change the Type from Floating Point Number to String but there is no option. How do I correct this? Thank you in ...
% Availbilty of Critical applications
My org is rolling out DPM and I wanted to include a widget or something that would show the % of availability for applications that are flagged as critical. Is that possible in DPM?
How to Initiate the new record producer form once the HR Case is is created
Hi All,I have a requirement to initiate the New background form upon submitting the Request form.Request form is in Human resources: core application and upon submission creates the Hr case and also triggers the few Hr tasks based on the flow.Now onc...
MS Teams integration - error
Error Message:"Failed to create a meeting - The inputs provided to the action: Create User Online Meeting within application scope: sn_msteams_com_spk are incorrect. Please refer to the definition." I am trying to initiate conference calls using Mic...
Resolved! Knowledgebase Average Article rating
Hello,Has anyone done stats on the Knowledgebase Average Article Rating?Looking online for ideas on how to produce this report and could use some ideas. Thanks in advance.
Some of the users are experience Home page issues after XANADU upgrade
Hi All , Some of the users are experiencing We'll be landing at your destination shortly... when click on home page .Please assist me to resolve this .
Resolved! Catalog item check IP ranges
I need to write a catalog item flow that will check for three separate IP ranges on a single variable. If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.