How to get "Import" option without "admin" role

Community Alums
Not applicable

I have below roles:

import_scheduler
import_transformer
import_admin
import_set_loader

 

But I am not able to see "Import" option (List view of  table > Right click on Column Options > Import). 

 

I want to import Excel / CSV file data and create a new record in ServiceNow, but I am not seeing "Import" option with above roles. I can only see this option with "admin" role. I need to know except "admin" which specific role I need to see "Import" option. 

2 ACCEPTED SOLUTIONS

Brian Lancaster
Tera Sage

The import roles are for importing data via an excel file for example. You need to use the system import > Load data not right click and import.

View solution in original post

Hi Kashyap, 

I just ran against the same requirement and these resolved it for me : 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717263

To add on the second article, I tried it with both roles but only the role 'import_admin' worked for me. 

Hope this will help ! Let me know if you run against something while trying to implement this. 

Have a nice day ! 
Steven 

View solution in original post

3 REPLIES 3

Brian Lancaster
Tera Sage

The import roles are for importing data via an excel file for example. You need to use the system import > Load data not right click and import.

Community Alums
Not applicable

Thanks for the reply. I am not able to see All > System import > Load data option with below roles:

import_scheduler
import_transformer
import_admin
import_set_loader

 

I do not have admin role. I am able to see "Import" and "Load Data" both options if I have admin role. I am trying to find out how I can see "Import" or "Load Data" without admin role. If possible, try to remove your or any user's admin role and see these options. 

Hi Kashyap, 

I just ran against the same requirement and these resolved it for me : 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717263

To add on the second article, I tried it with both roles but only the role 'import_admin' worked for me. 

Hope this will help ! Let me know if you run against something while trying to implement this. 

Have a nice day ! 
Steven