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04-02-2024 08:19 AM
I have below roles:
import_scheduler
import_transformer
import_admin
import_set_loader
But I am not able to see "Import" option (List view of table > Right click on Column Options > Import).
I want to import Excel / CSV file data and create a new record in ServiceNow, but I am not seeing "Import" option with above roles. I can only see this option with "admin" role. I need to know except "admin" which specific role I need to see "Import" option.
Solved! Go to Solution.

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04-02-2024 12:46 PM
The import roles are for importing data via an excel file for example. You need to use the system import > Load data not right click and import.
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04-05-2024 05:27 AM
Hi Kashyap,
I just ran against the same requirement and these resolved it for me :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717263
To add on the second article, I tried it with both roles but only the role 'import_admin' worked for me.
Hope this will help ! Let me know if you run against something while trying to implement this.
Have a nice day !
Steven

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04-02-2024 12:46 PM
The import roles are for importing data via an excel file for example. You need to use the system import > Load data not right click and import.

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04-03-2024 11:12 AM - edited 04-03-2024 11:14 AM
Thanks for the reply. I am not able to see All > System import > Load data option with below roles:
import_scheduler
import_transformer
import_admin
import_set_loader
I do not have admin role. I am able to see "Import" and "Load Data" both options if I have admin role. I am trying to find out how I can see "Import" or "Load Data" without admin role. If possible, try to remove your or any user's admin role and see these options.
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04-05-2024 05:27 AM
Hi Kashyap,
I just ran against the same requirement and these resolved it for me :
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717263
To add on the second article, I tried it with both roles but only the role 'import_admin' worked for me.
Hope this will help ! Let me know if you run against something while trying to implement this.
Have a nice day !
Steven