I am integrating an external monitoring tool to ServiceNow. The tool is able to create and update incidents via REST Explorer API. So far, the interface works as intended, except for character encoding. I have been able to fix the encoding for whenev...
Please suggest the top '6 to 10' TOPICS which should be made available in the ALL TOPICS on virtual agent so that the it benefits and serve the purpose of virtual agent? How many TOPICS should we make it active .Kindly recommend some best practices.
I am looking to automate some more information to the post incident report generated by MIM workbench in SOW, I'm looking to add things like state changes and customer facing work notes. It looks like they are set up as incident milestones but I cant...
Hi All,I have requirement to restrict .exe and msi file types in the attachment variable for specific catalog item. Can someone help me on this to how to restrict on this. Thanks
Dear all, We need a report where we can check for how many hours agent was available in AWA for a particular day.The awa_agent_presence table just say whether he is available or not, but we cant tell for how many hours he was available.Is their any w...
The change request workflow is not functioning as expected. Previously, after manager approval and CI approval, the state would wait for CAB approval before moving to "Schedule." However, currently, the state transitions directly from "Assess" to "Sc...
Hello Everyone,I am working on a requirement in the Incident table where I need to verify whether the selected Configuration Items (CMDB_CI) have a u_reopen_list field set to true. If true, I want to display an alert with the names of those records.R...
Hello,I have an issue where the closed_by and closed_at fields are being populated when they shouldn't be.Until I determine the root cause, I would like to automatically clear these field values after a record is updated. Would a Business Rule or UI ...
Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' is customization possible??We have 3 to 5 portals as per region.If I want to have the custom SETUP topics different for different regions then how it can be done?'Default chat ex...
Once agent is connected with end user via chat, he/she can trigger a autopilot for a topic. Agent can turn off the autopilot manually even before end user go through the topic.I want to restrict agent to do so. Any suggestions how should I proceed?
In the above mentioned i have show the assignment group name instead of his name who updating the comments in Employee center. Please help me out with the solution. Thanks in advance!
Hi, I have created a REST message and a method. Trying to call it in Flow through 'Import REST message' in the REST action. While saving it am getting the error as below.But the end point is perfectly working fine. Tested from the REST message and al...
How can I filter out to show just the latest created time for each of the servers?(The picture is not mine, just found it but it serves my purpose)
Hi Team,I have an UI Action called 'Close Confirm' which is working fine in the instance side.I'm using UI Page to display a confirm box with two buttons 'Continue' and 'Cancel'When the user clicks on Continue, the case should be closed. no changes s...
