Hello ServiceNow Community,Can someone explain how interaction records are created in the backend when a new conversation starts in ServiceNow Virtual Agent? Specifically, what components are involved and how does the Virtual Agent flow trigger this ...
User raised a password reset request. I need to check the email and verify if it is triggired correctly.iam unable to view the email body for the password reset request sent from servicenow to the user email id.with the subject as : The email subject...
I am a learner in servicenow. While I am registering for webinars and workshops, it is asking me to fill company, job, department. Can anyone help me resolve it out.
Hi, I have a record producer created in the csm scope. I have selected applies to target record checkbox, but there is a ui action - value action- clear value selected as well. So it is clearing up the values in the backend (variables) section. How d...
Hello all, I created a SAFe Features Related List and added it to change records. When I select "copy change" it does not take the records that were in that related list. I am familiar with the sys property that does not work with custom related list...
Create a report that how many time my team has assigned the incident to other teams with reassignment time that how many time they have reassigned the incident to other team
Hello, I would like to make u_custom_table.list available only for admins.I have created a READ role for ITIL users, because they use a search field which refer to the custom table. Is there any way to allow ITIL user to refer the custom table, witho...
Hi community,I have a form where I want to autopopulate a reference field (Country/Location) in the child form using the value from a different reference field (Home Country/Location) from the parent form.Home Country/Location is a reference to the c...
Hello All, We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool.Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances.Tanium allows only a single tok...
the main idea for this is to link the search to category and subcategory. for example, if in category i search for "Salesforce" it will show me which categories have this word along with each subcategory it belongs to. So if Sales force appeared in 2...
Hello Team,I have created a Notification (Incident Close), Notification is Triggering and working as expected but the notification is not Visible in the Incident Activity Log.I have Enabled the Emails -Autogenerated and Email- Correspondence.Notifica...
Can we add search functionality for category in the incident form, as it is choice field I don't think so , if it is possible can anyone guide me - aim is to get category sort For example if we provide software in the search(if configured) if we h...
I’ve created an action in Flow Designer and integrated it into the Virtual Agent using the Action Utility. - The action has an output defined, and I can see the same reflected in the Virtual Agent output mapping. - When testing directly in Flow Desi...
Hi all, I'm an IT specialist and some incidents are assigned to my ServiceNow groups. I already enabled notifications (2 years ago) when an incident is assigned to my groups so I receive them on my smartphone. Now I was assigned to an additional grou...
I have a requirement to create change request from RITM. I have enabled the UI Action 'Create Change' on the sc_req_item table. Its working but its opening the New change record directly and setting type to 'Normal' I want it to open the model page w...
