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Is there an official ServiceNow service status page?

Hello,I would like to know if ServiceNow provides an official service status page, similar to Slack Status, where we can check the real-time status of ServiceNow services.Is there an official website where we can monitor the status of ServiceNow serv...

Sungwan by Tera Contributor
  • 4412 Views
  • 2 replies
  • 0 helpfuls

Stop an inboud email action from Inboud email flow

Hi all,I have a requirement involving Table A and Table B. A notification is triggered from Table A, and the user who receives this notification will reply to it. When the reply is received in ServiceNow, I need to create a record in Table B with som...

Help with assignment group e in record producer

Hello, new to ServiceNow  scripting. I have very slight experience with scripting, but not much. Anyway, what y user want is  I'm currently creating record producers. record producers automatically assign the assignment group based on the (user /requ...

Sonali01 by Tera Contributor
  • 518 Views
  • 3 replies
  • 0 helpfuls

Virtual Agent button

We were asked to add text to the virtual agent button for accessibility purposes.  We’re able to change the width and color but can’t figure out how to get text in there.Here’s what we have now: What we trying to do is something like this: Does anyon...

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Resolved! Filter a reference field based on another reference field

Hi Guys.What I am doiung is I have ceated an Assigned to (sys_user) field and a Assigned Group (sys_user_group) field on a the sc_cat_item form & what I am trying to do is flter the Groups field based on the assigned to (user) selected. So only show ...

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Markell by Tera Guru
  • 986 Views
  • 8 replies
  • 0 helpfuls

Normal change- Change manager approval skipped.

Hi Community,We are facing an issue with normal change approval where the Change Manager approval is being skipped (marked as "No Longer Required"). Additionally, the approval process is triggering the "After Change Manager Approval" action twice. Ev...

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charankumap by Tera Contributor
  • 389 Views
  • 1 replies
  • 0 helpfuls

Add Global UI Script in Agent Workspace

Can I add global UI Script in agent workspace that works for all tables and also in list view?I tried to add 'Client Script' but it only works with specific tables.I guessed if i don'tput table name and event it will always load, but it's not working

AnantaS by Tera Contributor
  • 413 Views
  • 1 replies
  • 1 helpfuls

Resolved! Visibility of the button as per state

Hi, For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How i...

NishaB by Tera Expert
  • 752 Views
  • 6 replies
  • 0 helpfuls