The issue is on service portal.The user able to see problem's ticket number but not incident's & change's ticket number.The user is having snc_external, sn_incident_read, sn_incident_write, sn_problem_read, sn_problem_write, sn_change_read, sn_change...
I am trying to setup a ServiceNow AD sync using LDAP configuration and import set table ldap_group_import. How to handle the scenarios when groups are removed from AD? How do i remove those groups from ServiecNow?
We have existing record producers with mandatory HTML variables.If a user fills out all mandatory variables, they can submit the form with no issues.If they forgot to fill out a mandatory HTML variable, they'll get the validation error saying some fi...
Hello community,I'd like to know how to re-open closed Incidents and Problems when we close them by mistake.If you know the OOTB solutions, it's ideal for me.Thank you.
I want to give a user attachment ability only on a table. The user should not be able to edit other fields on the record, he/ she should only be able to access the attachment on the form. There are some already existing write ACLs on the table for ot...
Hi all, I would like to start using Outlook Actionable Messages for our employee survey to increase response rate, but it doesn't support two of the questions we use today - image scale and multi-select choice. Are there any plans to include additi...
Hello Everyone,Have you ever implemented a print button to document viewer? If yes, can you let me know the steps which you've performed. ThanksArun
SAM: software entitlement [alm_license ] total cost shows zero in list view and shows $15 in form view.what might be the reason?
Looking for a place to find all main ServiceNow Decks as well as module decks to present internally and to clients
Hi Community,I'm currently working on a project that integrates ServiceNow's Virtual Agent with an RPA bot to retrieve invoice data from Coupa and SAP. However, I'm facing a timeout issue.Here’s what happens:The Virtual Agent initiates the process an...
hi , i am generating approvals when i submit the catalog item from the portal using flow designer but when i submit the catalog item it , its generating approvals on the request table as well which i dont need , 'how can i stop generating approvals...
I want to add a banner or clickable link on the portal under any specific category, is it possible? if yes how we can achieve this.
Hi,I have a transform map to the core_company table, i modified my csv file to add a column i called action_type, i want to update, create or delete through the action defined. I created a script in the transform, but it doesn't work, can someone hel...
Hi Community, I’m trying to make text bold in a Flow Designer custom action by sending a message using the sn_connect API. Here’s the code snippet I’m using: javascriptCopy codevar conversation = sn_connect.Conversation.get("2064fa3919010300964f5270e...
How do I create a Flow in Flow Designer to run after a Comment is added to an Incident? It is easy enough to specify the trigger condition (Additional comments changes), but how do I access the comment itself, which is a journal field?
