How to open and update a Catalog Task using ATF

BrunoPer
Tera Contributor

I'm looking to run a full E2E ATF in one of my Service Requests, but I seem not to be able to locate the relevant Catalog Tasks (under RITM and REQ). Ideally, I should
1) locate this unique SCTASK;
2)assign it to a user and an assignment group;
3)write a note
4)update the status so it gets completed

These are my test steps so far:

BrunoPer_0-1766426582824.png

BrunoPer_2-1766426726648.png

 

 

Best Regards

1 ACCEPTED SOLUTION

Shaqeel
Mega Sage

Hi @BrunoPer 

 

In step 10, use open catalog task with step 9 not 5.

It will work.

Alternative way:

In step 7 you have successfully opened Request record.

Use filter list to open RITM first and then task.'

 

 


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Regards

Shaqeel

View solution in original post

6 REPLIES 6

Shaqeel
Mega Sage

Hi @BrunoPer 

 

In step 10, use open catalog task with step 9 not 5.

It will work.

Alternative way:

In step 7 you have successfully opened Request record.

Use filter list to open RITM first and then task.'

 

 


***********************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

***********************************************************************************************************************





Regards

Shaqeel

BrunoPer
Tera Contributor

Thanks for your help. I've managed to get it properly running.

BrunoPer_0-1767020928506.png