How to remove Request automatically approved for total price <= $1000 from Reqeust

akashlandge
Tera Contributor

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Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this.  I have already tried to deactivate rule under system policy but it's not working. 

 

 

2 REPLIES 2

SAI VENKATESH
Tera Sage
Tera Sage

Hi @akashlandge 

 

I think it is using  OOB workflow called "Service Catalog Request". you can make comment in that.

 

Thanks and Regards,

Sai Venkatesh

Ankur Bawiskar
Tera Patron
Tera Patron

@akashlandge 

it comes from the OOTB workflow "Service Catalog Request" on sc_request table.

You will have to update this OOTB workflow.

AnkurBawiskar_0-1754664077150.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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