Hello All,i am working on sending the email notification when the priority of an ticket is changes.i refered to the thread here:https://www.servicenow.com/community/itsm-forum/how-to-create-email-notification-previous-priority-and-present/m-p/2424371...
How to handle negative small talk or utterances from Virtual agent? I have used the default setup topic model and mapped it to a custom small talk topic, trained the model and published it, However, it is triggering the fallback topic instead of the...
I want to join sys_history_line with hr case table with lable = state. I am trying below DB view solution but it is not working. Please suggest.Thanks in advance!
isc_login_event api is only providing the admin details , its not porviding the login events of all users ???
I have a document which needs to be provided to the end-user by the ServiceNow Virtual Agent Bot. I want the Virtual Agent to provide the document. I don't have a link or any cloud form of the document, I have the copy which can't be uploaded anywher...
When incident ticket assignee selects Pending appointment option then date field should appear below the state field.
Hi All, I'm creating an inbound email action using flow to load data from email attachment(.xlsx) and transform data. I'm trying to query Transform history table to get "import set run" details using look up Record action. It returns "Record not foun...
I have 3 different catalog items. I am using a single flow and I want to call each Catalog item dynamically through a single flow.I need to dynamically create catalog tasks based on the catalog item from a single flow.How do I achieve this functional...
Hello All,i have a script include in which i would like to add 3 groups in the condition but not sure how to do it .need some help.The script is: if (!gs.getUser().hasRole('ABS_EXT_FTS')) {result += '^name!=EXT_FTS' ;} return result ...
i want to modify List of notification VA presents when user types "show notification" . but unable to locate from where "show notification" works.
Can some one help me with how to archive variables in related records of incidents?
Hello All,i am trying to autopulate the caller's costcenter in incident form .I am using BR for this purpose.It works when the channel is phone(ie incident raised from the instance)but does not work when the channel is email or self-service.(ie mail ...
Hi community,I would like a notification to be sent 4 months before the Software License expires.I configured the condition Checker as you can see in the image below But it doesn't work. in my case i choose those dates below to test But the expiratio...
I took the admin course almost a year ago but didn't write the exam. I am now wanting to go through the course again and actually write the exam this time. I have the ebook but no longer have access to the student instance that has the class resource...
After UTAH upgrade, I noticed that users from the global domain correctly see the customized palette. However, users from the child domain of the top domain do not see the custom palette, they see the default one.Normally, palette is defined at the g...
