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Need to create an incident when inbound email action fails

Hi Community,  I have a requirement; in our instance we have written inbound email action in incident table with condition subject is AWS. when an external user (mail id of external user noreply@companyname.com) sends an email to our production group...

suuriya by Tera Contributor
  • 714 Views
  • 3 replies
  • 0 helpfuls

Follow button is not working on sc_task and sc_req_item tables

Hi, The 'Follow' button is not working on sc_task & sc_req_item form. When I try this on Incident form, it is working.  Same is happening in our PROD, DEV but, PDI as well. anybody else faced same issue, or know how to make it work?

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Community Alums by Community Alums  
  • 310 Views
  • 1 replies
  • 0 helpfuls

Resolved! show/hide on Client Script

Hello Everyone I'm trying to create registration form. When the user selects student, it should show the student registration form. When the user selects instructor, it should show instructor registration form. I'm getting an error "onChange script e...

huyjor by Tera Contributor
  • 1140 Views
  • 6 replies
  • 2 helpfuls

Customise Background Scripts

Hello, I want to limit script executions (via the Background Script Module - sys.scripts.do) that interact with major ServiceNow tables (dependant on User Group/Role) e.g.: prevent script execution on sys_user_group, sys_user_role, etc.I also want to...

JosePires by Tera Contributor
  • 535 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cascade dependency field

I have a form with 3 reference fields, referring the same table.Level 1, Level 2, and Level 3.The referenced table is called Level and it is organized like:Description, Level 1, Level 2.When Level 1 is empty, I understand the record is Level 1.When L...

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widget dependency

Hianyone please tell me that what is the purpose of check on "include on page load" ? please provide any example ? what it will show while giving particular portal?

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shivaadapa by Tera Expert
  • 327 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can we have any option to approve KB articles in bulk ?

Hi Team,  Currently we are approving KB articles one by one. Do we have any option to make a approver to approve all the KB articles in one click ?  Example : If I have 10 KB articles in pending my approvals, would like to approve all at once.  Thank...

B Ashok by Tera Guru
  • 757 Views
  • 1 replies
  • 0 helpfuls