Hi ,
I was trying to restrict the visibility of topic as per portal .. we were able to achieve this by adding
1. modified agent chat record for specific portal with below condition -
skip_load_history = true;
2. Added a script to topic as per visibility :
(function execute() {
if(vaContext.portal == 'esc'){
return true;
}
else{
return false;
}
})()
It worked but some of the topics already have script configured for them like :
(function execute() {
var applicability = false;
var userId = gs.getUserID();
var gr = new GlideRecord('sn_hr_core_profile');
gr.addEncodedQuery('user='+userId);
gr.query();
if(gr.next()) {
applicability = true;
}
return applicability;
})()
how would i merge 2nd condition of restricting VA topic to above script .
Thanks and Regards,
Veenal
