How to Change the Tooltip name of Service Portal
How to Change the tooltip (Close chat) name in Virtual Agent
Forum Posts
Resolved! What is a workspace?
i wanna know what a workspace is and what UI actions are?
Resolved! View Complete Assignment History of Computers in CMDB
Hi Community,We are using the CMDB to manage assets in our organization. I would like to know if there’s a way to view the complete assignment history of a computer — specifically, all the users it has been assigned to over time. Could someone guide ...
Resolved! How to show the percentage field of sla in portal?
Need to show percentage with color change in portal like actual elapsed time field in task_sla table, is it present in OOB
Need help in Workflow and Flow Designer
I have a requirement to assign the newly created tasks from assignment_group1 to assignment_group2.We have more than 150 catalog items in our instance, I'm planning to create an incident mentioning the REQ/RITM details and assign to our queue using b...
Resolved! Virtual Agent Script Bot response Card Subtitle Rendering as Hyperlink Instead of Plain Text
Hello everyone, I'm currently working on rendering a card using Script Bot Response, and I'm facing an issue where the subtitle is appearing as a hyperlink, but I want it to be plain text.Here’s the snippet I’m using: var card_data = JSON.stringify({...
User is unable to type in the Virtual Agent Chat after connecting with a Live Agent (Utah Version)
Hello! I'm working on Virtual Agent and after connecting with a Live Agent the user's input field is disabled, meaning that only the Live Agent is able to write in the chat. What is the cause of this issue? Thank you
Copy Attachment from Approval in Flow Designer
Hi all, We have a simple flow attached to a catalog item. We have two approvals, the first approver attaches a document that we want to attach to the SCTASK when its created. Any help would be appreciated! Thanks!
Resolved! Child/Parent case - Task not transferred from child to parent
Hello team, Here is my use case:1.task added to a case2.parent is created from this case3.task from child is not transferred to the parent, so I need to create a new task on the parent, and task in child remains new My question is why task is not tra...
UI Macro Not displaying correctly
On our incident form I created a UI macro to show related incidents on the asset field. It is not displaying correctly like the rest of the UI macros. Below is my code, any ideas?<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="...
Notification on request "Comment left on request"
Hello! Can anyone know how to test this OOB notification because it doesn't sent notifications emails when we add a comment on RITM. i made changes on the condition : "when to send" but anything is happend Thank you all !
Resolved! Need Examples for Scripting "Ask for Approval" Action in ServiceNow Flow Designer
Hi Experts,I'm working on a Flow in ServiceNow and need to customize the "Ask for Approval" action using scripting. Specifically, I'm looking to:Dynamically set approvers based on conditionsCustomize the approval message or behaviorHandle approval re...
Resolved! Create a KB Template
Hello!Trying to remember where to do this and not 100%I have a template that I want to useI went into Knowledge > Admin > Article TemplatesCreated a new one for How to (Standard)Added the field BODY as HTML, but I have default wording I want in there...
Mouse Hover modification - Service Portal
Hi, Is there a way to modify the mouse hover in Service Portal?
Change approval policy sequence
I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decis...