Notifcations & Styles
Hello AllI'm trying to send notifications after a creation of a problem. I want to change style of State and Priority according to values but i don't have clue for realizing it.I need help.Thanks.
Forum Posts
RITM should get close once all catalog tasks are closed
Hi Community, I want the RITM should get close only once all the catalog tasks are closed. I have written the business rule for this after update with the condition as state is closed complete. But it's not working as per requirement. Can anyone ple...
Adding the buttons and cards in webex bot integrated with Servicenow
Hi Everyone, Im working on Integrating Servicenow into Webex Bot. I have added the OOB servicenow bot from webex applications and I have done the admin setup and connection was made. Able to get the notifications. But, Im getting direct notification...
Customise Success Dashboard
Hello Developers,I'd like to customize the Success Dashboard by adding a new metric titled ‘Self-Solved using AI’, positioned below the existing ‘Self-Solved using Virtual Agent’ section.At this point, I'm not sure where these metrics are being sourc...
Try New Cisco 300-515 Exam Questions with Updated 300-515 Practice Test
Invest in Your Future: Cisco 300-515 Exam Guide to Career Growth and SuccessGetting certified isn't enough in today's changing professional environment; you also need Cisco 300-515 exam certificate to show that you're committed to lifelong learning a...
Incident Management Team Leader Role
I am looking to determine if there are Super User roles for Incident Management. I need to elevate just a few of my team in this role to be able to reroute tickets regardless of state (example - pending end user input today blocks ability to reroute...
Script to automatically update State upon receiving a comment.
Hey All, New to scripting, and I'm sure i've made some obvious faux paus, but I can't get this script to work in the dev environment for the life of me and am hoping for some additional input. The goal is that it stores the user from a recent comment...
ACL to apply to only specific groups
I have a scenerioThere are three assignment groups: Group A, Group B, and Group C.Users in these groups all have the itil role.RITMs (sc_req_item records) will be assigned to one of these three groups.The requirement is that users should only see RIT...
Incident being created to use decision table
Currently incidents are being created by record producer. The new requirement is to continue using the record producer but implement a decision table that would using the following fields: Impact + Urgency = Priority Issue details and subissues Base...
I want to add 'My Surveys' in header menu of employee center page like 'My Tasks' is there
On the top ribbon of ServiceNow Employee Center Homepage "My surveys" tab between "My tasks" and "My tickets". It should display also red dot with number of remaining surveys to complete same as we have for "My tasks"
Remove show me everything button from MS teams
There is an integration between ServiceNow virtual agent and MS teams. In that we have IT , HR and show me everything button. I have disabled show me everything button on ESC portal with making system property glide.cs.disable.show_me_everything as t...
How to Set cab date and time based on user time zone
How to Set CAB date and time based on user time zone. for exp if user belongs to US time zone the Cab date time should be populated based on US time zone like that.
Excessive LDAP requests from ServiceNow
Hi all,Our network team seeing abnormal number of requests coming from ServiceNow to our LDAP vIP hosted on Netscaler. ~60K requests per day is really high. Where can I check if user accounts or jobs are causing this issue?
Variable choice values options are visible separately in another vaible
Hello everyone, I have two variable, App type (Check box), app name (reference)App type having the choices Regular , contract App name having option coming from reference table those are -Req-emp, Reg-cntrl, Reg-impact, Reg-az600,Contract-e...
Generate QR-Based E-Business Cards in ServiceNow with Arabic/English Support and Image Download
Use CaseMany organizations want to provide employees with digital business cards, especially for remote interactions or events. A QR-based e-card allows scanning and saving contact details instantly on mobile devices, bridging the gap between physica...
