Hello Everyone, We have identified an issue where, following the closure of a Major Incident (P1 incident), duplicate problem records are being created. One record is generated under the user's name, while another is created by the system.This occur...
Hi,I have a request for a catalog item that requires a field that references the sys_user table to display a managers Direct and also Indirect reports (No other users should appear). I've had no issues getting it to display direct reports with a refe...
Hi All, As part of my project requirement, I need to hide/disable the chat option available in the CAB Workbench.Please suggest the best possible solution. Regards,Nandini
We are setting up new OLA, will it consider the 2024 Incident/Case record ? Or for the day we set up OLA, from that day the current data will be considered ?
I have a requirement to sync attachment between sc_request and sc_task and vis versa I tried the below script using business rule while it is working for sc_task to sc_request . I tried using similar logic to copy from sc_request to sc_task it is ...
Hello Team, We have E-bonding integration where incident is created through email , now whatever attachment in email is attached though current incident however when this is outbound transaction , now my requirement is whatever attachment in incident...
Hi All, I have requirement to call VA topic from Subflow or flow designer. Is there a way we can achieve this in ServiceNow. Thanks in Advance Anil
How to restrict the 'Date' variable in a catalog item to only allow only the 3 month clickable
I'm trying to enable virtual agent on our portal. Unauthenticated users are able to access the portal but as soon as they click on virtual agent it takes them to SSO page. When I disable Multiple Provider SSO, it then takes them to login page. All my...
In ESC Portal, on the header area, "My Tasks" how to find which user roles can view the approvals.How to manage the visibility of this option?Users are not seeing all the records that are actually still have permissions in sysapprover table.
There is some OOB table, on which we have created a custom reference field which refer to a custom table, so the requirement is when we search globaly any specific field of that custom table it should return the OOB table record
Hi:Anyone know how to make the search bar on the /sp portal display for unauthenticated users?I tried making the search widget public but it didn't do the trick. Thank you!
HiI have a SLA created at sc_req_item table. start condition is request state=open and no other filters. However, the SLA is only attaching to certain catalog items and not others? Why?
Hello Everyone, I'm currently using Dynamic Choices user Input with Conversation switching enabled in my Virtual Agent. I can successfully type input into the VA, and I'm looking for a way to retrieve this user-typed value using a script.Could you pl...
I have requirement where I have created the Dashboard. In that dashboard I have added the report through widget. The Report shows the list of total numberof records in the table. I need to show only the 1st 10 records in that report. How should I con...
