Hi, I want to assign incident tickets based on 3 scenarios:1. Based on the selections end user has done for 2-3 questions/fields on portal.2. Based on the location of the end user. It should assign ticket to that location only.3. Based on the shift t...
Hi Team, I am facing a challenging situation during Virtual Agent configuration setup. I want to show the Agent transfer message & No available agent message a unique message for different portals. If I modify the message here Agent Chat settings. l...
Hi everyone, I am facing one issue on cloned widget, i have cloned the topic-content widget and i have not started to change anything just added widget to the newly created page. Search is not working for newly created widget, always showing below at...
We are facing an issue with the Copy Change functionality in ServiceNow.When we use the Copy Change OOTB UI action, it successfully clones a new change record in Drafting state, but there’s no message or identifier showing that it's a copy (which we ...
For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
Hi @Ankur Bawiskar I have created the use stock variable in catalog item and also this variable only visible in RITM table once the variable is updated based on selection i need to create sctask so i have created the Flow designer but the if cond...
i have a table custome table named (special tasks) and i have another custom table named (Main Tasks) , i have linked these two by creating a referance field (special tasks) table then created a business rule that contain this code in it (function e...
Hi guys, I need some help.Hi guys, I wanted to know if it is possible to link data from a record producer Y to a record producer X.Note: record producer X is pre-populated so that later record producer Y is populated, and this information is linked t...
I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.
Hello, I am running a script background for updating some cases, this triggers a business rule that send mail to users, to prevent that i use the method setWorkflow(false)should I set the workflow back to true after ? what happened if I don't ? than...
Hi everyone,I'm experiencing inconsistent behavior when users reject catalog item approvals in ServiceNow. For some catalog items, the comment box appears and the comment is saved correctly and the request is rejectedFor others, the comment box doesn...
Hi All,I have a schedule job which triggers an event . Now the recipients receives a reminder only when the capacity review due date was 14 days away. Want to send an additional reminder 7 days before the due date. What changes should i make on the ...
Hello Everyone. I am trying to create a client script so that when someone updates the work notes for the problem task that it will also put a copy of the work notes on the problem record. Similar to how a parent and child ticket works. How would I g...
