How to register for webinars
I am a learner in servicenow. While I am registering for webinars and workshops, it is asking me to fill company, job, department. Can anyone help me resolve it out.
Forum Posts
Resolved! unmapped fields showing up in the variables section in backend - variable editor/ formatter
Hi, I have a record producer created in the csm scope. I have selected applies to target record checkbox, but there is a ui action - value action- clear value selected as well. So it is clearing up the values in the backend (variables) section. How d...
Custom Related List not copying to New Change Record upon clicking "copy change"
Hello all, I created a SAFe Features Related List and added it to change records. When I select "copy change" it does not take the records that were in that related list. I am familiar with the sys property that does not work with custom related list...
Create a report that how many time my team has assigned the incident to other teams.
Create a report that how many time my team has assigned the incident to other teams with reassignment time that how many time they have reassigned the incident to other team
Limit access to .list table
Hello, I would like to make u_custom_table.list available only for admins.I have created a READ role for ITIL users, because they use a search field which refer to the custom table. Is there any way to allow ITIL user to refer the custom table, witho...
Preview is not available for a child reference field.
Hi community,I have a form where I want to autopopulate a reference field (Country/Location) in the child form using the value from a different reference field (Home Country/Location) from the parent form.Home Country/Location is a reference to the c...
Tanium Set up - Servicenow trusted IP Range Configuration
Hello All, We are setting up a Tanium integration that requires configuring trusted IP ranges in the Tanium tool.Upon reviewing the IP ranges, we noticed that the same IPs are used for both sub-prod and prod instances.Tanium allows only a single tok...
Enabiling search functionality in category and provide the improvised search capability
the main idea for this is to link the search to category and subcategory. for example, if in category i search for "Salesforce" it will show me which categories have this word along with each subcategory it belongs to. So if Sales force appeared in 2...
Resolved! Emails Notification is not Visible in Incident Activity Log
Hello Team,I have created a Notification (Incident Close), Notification is Triggering and working as expected but the notification is not Visible in the Incident Activity Log.I have Enabled the Emails -Autogenerated and Email- Correspondence.Notifica...
Resolved! Adding search functionality for category in the incident form
Can we add search functionality for category in the incident form, as it is choice field I don't think so , if it is possible can anyone guide me - aim is to get category sort For example if we provide software in the search(if configured) if we h...
Virtual Agent Integration – Action Execution and Status Code Check
I’ve created an action in Flow Designer and integrated it into the Virtual Agent using the Action Utility. - The action has an output defined, and I can see the same reflected in the Virtual Agent output mapping. - When testing directly in Flow Desi...
Enable notification on ServiceNow Mobile app
Hi all, I'm an IT specialist and some incidents are assigned to my ServiceNow groups. I already enabled notifications (2 years ago) when an incident is assigned to my groups so I receive them on my smartphone. Now I was assigned to an additional grou...
Resolved! Create Change from Requested ITEM
I have a requirement to create change request from RITM. I have enabled the UI Action 'Create Change' on the sc_req_item table. Its working but its opening the New change record directly and setting type to 'Normal' I want it to open the model page w...
UI action buttons not working in workspace
Hello All,I have an issue where UI action buttons are not visible on Workspace. They were visible before Xanadu upgrade and still they are visible on other instance which is not upgraded. While comparing the configuration , it is same on both the ins...
Instance auto log out after running ATF test.
Hi All, I have created one test and added test steps, but when I am clicking on 'Run Test' its opening portal page and immediate logging out .1. Creating and impersonating user in first step2. In 2nd step Opening record producer3. After that setting ...
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