How to show particular Kb articles in live agent chat

[vikkyvivek]

How to show particular Kb articles in live agent chat? I tried but mostly catalog items are visible for this. I want to disable catalog items in live agent chat.

[Sagar Pagar]

Hi @vikkyvivek,

Take a look at old threads -

https://www.servicenow.com/community/developer-forum/how-to-show-specific-kb-article-on-virtual-agen... 

It will help you.

Thanks,

Sagar Pagar

[vikkyvivek]

Hi Sagar, I searched for "Search Knowledge Base" in Virtual agent designer but it's not available. Can you help me with that.

[Sagar Pagar · Accepted solution]

Hi,

"Search Knowledge Base" is a topic in VA.

For reference -

Follow the steps mentioned in old thread.

Thanks,
Sagar Pagar