How to trigger approval to Server Owner if Requestor and Server Owner are different

[Chandrakant4]

Hi Community,
I'm new to ServiceNow development and need help with an approval requirement for a Service Portal catalog request.

Here’s the scenario:

• The request form has two fields: Server Name and Server Owner. The Server Owner is auto-filled based on the selected Server Name.

• After the form is submitted, if the Requestor and the Server Owner are different, an approval should be sent to the Server Owner.

• Otherwise, the request should go through the regular group approval as per the existing workflow.

Could you please guide me on how to implement this logic?

• Should I use Flow Designer or Workflow?

• How can I compare the values of 'Requested For' and 'Server Owner' after submission and trigger the approval?

Any help or example would be really appreciated!

Thanks in advance,
Chandrakant Patil

[Ankur Bawiskar]

@Chandrakant4 @Chandrakant41 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.