I have a Field in the Requests ticket that changes after something is processed (it might be a business rule but I could not find which one).After it is processed it appears a blue circle which says who changed it, is there any possible way of seeing...
Hi Team,Inviting another agent for help in the live agent conversation is possible instead of adding the chat manager for help in Agent chat.
Hi Team,I have agent chat setup correctly and I want use Conversation Autopilot quick action to Create incident anyone can suggest how can i setup this functionality in ServiceNow
Hello guys,This is a really weird bug.I have a big script include that has specific internal methods that call itself to perform multiple actions.But then, there is a specific method, where the parameters are a Record where it has information and a r...
In servicenow instance User can view/edit/create only incident which he has created how to achieve this?
Hi guys, I'm trying to get VA to end conversations right after the user sends any command like "bye, good bye, bye bye" right after starting the conversation. What's happening is that these phrases are going to AI Search, can anyone help?
Hi All,I have a requirement where the field in the incident table must be editable for all users having a specific role.Example: RCA(checkbox) field must be editable for all users with a specific role.How to achieve this?
Is it possible to make browser tab blink or flash when there is incoming chat from agent on Virtual agent chat bot?
Hi Team, Need to Skip approval on RITM's if Requested by is part of approvers list, approvals are configured on flow, please suggest, thank you. Regards, Ash
Hello All i have been post three time this question but no one gave me solution my requirement is in workflow i generate user approver that user is inActive now if my user is inActive then othere active user should approve the approval i am new in w...
Hello Community, we have an issue where a customer creates a case from our service portal, all the required fields are completed and when they hit the submit button the case is created but the description somehow does not carry across, I know its an ...
Identify Variable Triggers: Determine which variables in the Service Portal will act as triggers for Line-manager approval.Configure Approval Rules: Establish rules specifying under what conditions Line-manager approval is required based on the varia...
I have an excel file containing categories, subcategories, scope, type, service/Application and assignment group. I want to populate this excel file to serviceNow PDI so that when I create new incident I can select categories and their subcategories ...
