Hello Community I have a requirement to create a daily scheduled job to cancel changed automatically if planned start date is in the past if the state is in Assess/Authorize state. I have a start to something but need more help please. var gr= new G...
How can I change the order of overview, details and related records tabs on the incident record page, I need the order to be details, related record and then overview.
Hi team, I must copy/capture all the variables including variable sets variables into the catalog task description (REQ->RITM->CATALOG Task) once the catalog item is created and TASK Short description should = catalog item Short description using a f...
Hello community.,Could you clarify a doubt about how I could carry out the following process?Validate if a case has not been commented by the solver within 5 working days to send him a e-amil reminding him that he must document it, for any state exce...
(1)Copy item B of table A to item ECopy item C from table A to item F tableA　　tableDItemB　→　ItemEItemC　→　ItemF It is implemented using "script include" or "client script", and it is possible to copy only one item.If you know how to make multiple copi...
Hi, When I create a template from an incident not closed, all fields are prepopulated. But when I create a template from a closed incident, the fields aren't prepopulated. Can you help.Thank you.
I want to show an Risk Assessment to the user in VA and let him fill the questions.Is it possible to show an assessment in Virtual Agent? if yes how is it done? else what other solution do you know?
How can I calculate CIA rating for a Business Service based on the Risk Assessment.I need to use the GRC out of the box assessment Risk Assesment and calculate a CIA - confidentiality, integrity, availability score for one of the Business services. ....
Example requirement: On the table 'core_company' we have a record 'ACME North America' which is considered as sensitive company and want to restrict the offshore user to open/view the record. The above can be done by ACL, Business Rule and even Data ...
Hello,I've successfully obtained a list of Configuration Items (CIs) using a script include. However, I now aim to automatically populate a variable with the CI that is the latest created. How can I achieve this?
Hello All, I want to customize the options inside the ServiceNow Virtual Agent Support Menu options. I just don't want the available options in the Conversational Interfaces Settings, But I want to do changes more then that. I want to know is there a...
Hi everyone!The requirement says that I must somehow eliminate the Virtual Agent circle, maybe like other posts says make it square and invisible, and put a .png of the company.I used some forum tips but I'm not able to do what i want, delete the cir...
I want to make real time option default in workbench indicator. By default, it is showing the latest month.  
Situation:I have an order guide that contains a variable set. In that variable set is a variable named ‘employee_type’. That variable is a select box that contains several choices. One of the choices is ‘USDH’. I want to hide that option from the dro...
