Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Set Value of a choice as a reference field.

Set Value of a choice as a reference field. There is this field role which is choice as a reference and it's having values table records as DE and I want to replace that DE with Duty Engineer. I want to do this more than 1000 records. Note now DE cho...

UI action for cancel flow

Hi All.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect to a catalog which i use. if user click the info mess...

Resolved! All Approval record comments are not added in Parent record.

Hello Community, I have a problem where I am trying to add comments of approval records to Parent record, this parent record have more then one approvals.The script which i have written is adding comments from only 1 approval record.This script I hav...

NikilB_0-1706705032448.png
Nikhil80 by Tera Contributor
  • 382 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incident Category

We are implementing servicenow in our organization, is there any best practice to set services & category on incident form? 

Varsha5 by Tera Contributor
  • 462 Views
  • 2 replies
  • 2 helpfuls

Incident creation Via (inbound email action)

Hi Community, Hope you all are doing well, I would like to create an Incident whenever I send an email through my to xyz1234@servicenowdevopers.com instance. I have enable the email properties and use * in domain to accept all the domain after that I...

RjShubham by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls