Hi everyone.I want to make the "Start a new conversation" action available during all of the conversation, so the users will be able to restart the conversation in every stage of the flow.Anyone knows how to achieve this?
I'm getting started with Predictive Intelligence, and I'm wondering if there's any way to dotwalk to related fields in order to filter results. We are currently on Vancouver. Goal: use Classification to predict an incident's assignment group but filt...
Hi Community,How to make start and end date auto populate when you select the year. Rules :The year of applicability will automatically fill the following fields :- start date = January 1st of the selected year- end date = December 31st of the sele...
I would like to guide the user through the record.However, as a lot of fields have to be filled in initially.I have the problem that you may not know directly what to write in a few mandatory fields. If you leave fields empty and press save, only the...
Please any one provide Virtual agent Docs. For Create Incident
What Service and Service Offering to select when register an Incident, Business or Technical? Hello Experts!We are looking for guidance how to utilize the ServiceNow functions the most and understand thought behind, so that we can guide our users in...
There are users with role "snc_read_only" which makes complete read only access to the platform. In which user field "password needs reset" will be checked after every 3 months and users are forced to reset the password when they login. But with this...
Hi ServiceNow Community,We are facing an issue with wiz integration, where some of the Detections are not getting updated on some Vulnerable items even after daily and Weekly successful Scheduled job runs.The Vulnerable Item record is getting updated...
Hello. I have a variable in a catalog item for Vendor ID. This variable references a custom table called Vendor Data. The Vendor ID variable is displaying as a drop-down box (see attached), I would like it to display as a magnifying glass for the u...
Hellowe have created one function for triggering the rest message API .when we are using the executeAsync() the api is not triggering and also in response getting the error "Error invoking http request: Error executing REST request: attachment does n...
Hello All,We recently created new fields on the customized table. Based on these new fields, we added a filter on the Portal Data Table from the Instance Definition widget, but it is not showing records to the users earlier it used to show the record...
would like to not allow customers to reopen Closed Incidents from the Customer Portalwhere can I go to remove 'reopen' selection from the action button for "Closed" Incidents?We need to allow customers to reopen or close an Incident ticket in 'Resolv...
Hi,I have a requirement to trigger the flow designer if incident short Description is Certain 3 Values (EX: Test1, Test2, Test3) then The Flow should trigger. Created new property called - 'lmn.sf.awaiting.info.task.list” and mention all tasks in co...
Hi all,When I am implementing integration between my two Personal developer instance connections was successful Req : whenever I create an record on source instance I want to create a record with the same details on the target instance Issue : when I...
Hello ! I am trying to change the color of the work notes from yellow to green.I am aware of the system properties :glide.ui.activity.style.work_notesglide.ui.activity_stream.style.work_notes I tried to update them to LightBlue. They do work on UI Cl...
