How to update the field of configuration item of Business Application

[Ankita Bisht]

We have a client requirement, where they want us to create a catalog item to update the fields of business application CI. We have created a catalog item as option update and create for first variable . If user selects create we are showing 27 variables and they have to simply fill the same and submit. For the second option to update business app CI, client asked to auto-populate the 27 field for a CI when they selected the CI in form. Now, the issue is we are auto-populating the fields for update option, if user modify any value from the 27 fields, how to show that in out RITM. How approvers will know which field is modified and which one is not without manually checking the business app CI and RITM value populated with CI attribute. What are the best ways to accomplish this requirement?

[Alok Gupta5]

Hello Ankita,

For this you can put one solution create one on-change client and make field read only after change in that way you can identify which one modified.

Regards,
Alok Gupta

[Yousaf]

Hi @Ankita Bisht 
You can try to check the changed values by comparing old and new value in the script and add push them in an array and post them in work notes
OR 
create a new variable (invisible for user) and save thearray values in that variable so approver can see directly on the form