How to use voice in Voice Agent or Now Assist

[User687957]

Dear all,

I would like to try to use Virtual Agent and Now assist using voice message .
In tradictionnal chat system for instance, you have the way to activate "microphone" to record message and send it away.

Is there such similar thing in service now without the need for telephony provider ?

If yes, how to verify if this feature is activated on my instance ?

Regards

[Sneha KH · Accepted solution]

Refer these:

https://www.servicenow.com/docs/r/intelligent-experiences/create-an-ai-voice-service.html

https://www.servicenow.com/docs/r/intelligent-experiences/voice-agent-reference.html

https://www.servicenow.com/docs/r/intelligent-experiences/create-an-ai-voice-service.html

[User687957]

Hello @Sneha KH , based on the link you provide, I referer to the following where I have a doubt :
https://www.servicenow.com/docs/r/zurich/intelligent-experiences/integrate-voice-assistant-with-mobi...

In this link it is reference to a mobile app voice luncher. Does it means by "mobile app" the ServiceNow mobile application or is it any mobile app like team, whatsapp, slack where you can interact with ?

regards