I changed the name of a Catalog Item, however this change is not reflected in the Service Portal

[Reinaldo Vieira]

Good afternoon everyone!
​
I recently changed the name of a Catalog Item in ServiceNow, in a demand that was requested of me.
Meanwhile, when searching for the item in the Service Portal, the search returns the result with its old name - however, when clicking on the item, it opens with the new name.
​
I would like to see if you can help me with this, please.

[Tanushree Maiti]

Hi @Reinaldo Vieira 

Refer:

KB2297316 Catalog item containing name "label" is not returned in search results 

[PoonkodiS]

Hi @Reinaldo Vieira 

• Get the Sys ID of your specific Catalog Item.

• Go to System Definition > Text Indexes and open the sc_cat_item record.

• Click the Related Link: Regenerate Text Index 

• Paste the Sys ID and submit.
•  
• ref:
• Solved: Catalog item is not showing up in portal search - ServiceNow Community
• https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752322

[Srikanth_9]

Hi @Reinaldo Vieira,

Refer:

How to resolve catalog items not appearing in Service Portal search results - Support and Troublesho....

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.