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I have a Submit Catalog Item Request action in flow it didnt craete new ritm

AkshataP30
Tera Contributor

3 hours ago

Hi, I have a flow where I am calling Submit Catalog Item Request action which will craete new ritm for different catalogue item, earlier it was working fine but now no ritm generated.

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Ankur Bawiskar
Tera Patron

3 hours ago

@AkshataP30 

so what changed in between?

instance got upgraded?

any customization that catalog item?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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AkshataP30
Tera Contributor
In response to Ankur Bawiskar

2 hours ago

Nope no upgrades, now when i run its working fine, not sure for 1 particular ritm it didnt

 

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Ankur Bawiskar
Tera Patron
In response to AkshataP30

2 hours ago

@AkshataP30 

unless you identify the pattern you won't be able to debug

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Abdeliboo
Kilo Contributor

3 hours ago

You may want to check a few things. First, verify that the Catalog Item is still active and accessible and that there were no recent changes to variables or permissions. Also review the Flow execution details in Flow Designer in ServiceNow to see if the Submit Catalog Item Request action is failing silently or returning an error.

If it previously worked, it’s also worth checking whether any updates, ACL changes, or workflow/flow modifications were applied recently that could prevent the RITM from being created.

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