I have a Submit Catalog Item Request action in flow it didnt craete new ritm

[AkshataP30]

Hi, I have a flow where I am calling Submit Catalog Item Request action which will craete new ritm for different catalogue item, earlier it was working fine but now no ritm generated.

[Ankur Bawiskar]

@AkshataP30 

so what changed in between?

instance got upgraded?

any customization that catalog item?

[AkshataP30]

Nope no upgrades, now when i run its working fine, not sure for 1 particular ritm it didnt

[Ankur Bawiskar]

@AkshataP30 

unless you identify the pattern you won't be able to debug

[Tanushree Maiti]

Hi @AkshataP30 ,

Is it working after your instance upgraded to Yokohoma. Then you can see Following KB:

KB2147104 :Fix flow failures after Yokohama upgrade due to No Record Found message changes

https://www.servicenow.com/docs/r/yokohama/build-workflows/workflow-studio/lookup-record-flow-design...

This also you can check: https://www.servicenow.com/community/developer-forum/flow-giving-an-error-if-no-record-found-in-the-...