Hi Maria,
Please check if the “Performance Analytics –All content packs” plugin is installed and active in your instance.
You can verify this by navigating to:
System Definition → Plugins and searching for the plugin name.
If it’s not installed, You can directly install it from here
Go to this link: https://developer.servicenow.com/dev.do#!/
Click on Manage My instance
You'll find Plugins Section
Search for the Plugin Name:
Click on Activate Plugin Button
Once done, refresh your instance and and search again in navbar, you'll find it!
Hope this helps!
If my response helped, please mark it as the accepted solution so others can benefit as well.
