Hello everyone, We have Virtual Agent and now we are implementing Universal Request with the intention to reduce the number of incidents created by mistake, for example, someone requesting something new that is not included in a Service Catalog, sho...
As a part of ServiceNow for Teams Integration I need to install Azure Active Directory User Mapping as per the Product documentation. But unable to find "Azure Active Directory User Mapping" plugin. Please suggest.
I've updated the Support Options in Virtual Agent (the 3 buttons in the top right corner) with the label we want to use and also with the phone number to the Service Desk. The problem is that it isn't updating in VA. I still see the original OOB st...
Hello, I would like the virtual agent to display all the assets tagged to a user when the user enters their name in the virtual agent client. Is there a pre-defined way to do something similar to this? If not, what would be the conventional or indus...