We had an incident come in on some weird SLA issues that seemed to appear. I was going to see if anyone had info on if the SLA stoppage needs to happen manually (ex: Agent changes state to ready from new. SLA acknowledgement should stop.), or can a s...
Hi,I have a requirement to get data from Azure Service Bus queue and store it in a custom table with in ServiceNow. From Azure end, they gave me a connection string for SAS and I am not sure on how to Implement as it is in Node.js and how to use it i...
I am in Vancouver but still i am getting the below UI, any idea to upgrade to new change UI that you can see in second image.
Installed Plugins:The Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid)The Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge)Issue:As per the OOB functiona...
Hi all, I have two service catalog items. These have two different flows with stages. Both flows have the stage: Completed on the flow designer. See below. However, I realized that with one of the flows, the "Request Completed" (triggered by stag...
Hello everybody, Is there an easy way to hide the makred filter in the esc?
is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ? or even scanning of the laptop serial number and identify the user thru the scanning and open inc or request ?
We want to notify another on-call schedule group (Managers group) if an High priority Incident is still open after 45 minutes (the Incident is already assigned to a on-call member of the assignment group(not the mangers group)). So the managers group...
Hi all,I need help in one use case. In Virtual agent we need to provide user a option to select which will come dynamically from the table.Detail:We are showing some topics from Employee Center in our Virtual Agent and As We have connected content fo...
To access Virtual Agent Analytics Dashboard to ITIL users giving chat_analytics_viewer role is best practice or not.Without giving ITIL users are not able to access dashboard and getting below error. 403 you don't have permission to access this page
Hey Everyone! I am running into another issue here. I am trying to identify CIs in my Vulnerable Items integration. I am using this script to try to match in an OnBefore script. https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/pr...
Hello, everyone! Looking for some guidance on a what I thought would be a simple flow action. However, every time I test the action, the output is false. The goal: I want to check the time to be sure that it falls within a time range of 15:00-9:00. ...
Hi All, we have 2 variables one is choice and other is reference variable(group records) ,upon selecting choice 1 in variable 1,in variable 2 it should show only groups ,if current logged in member is owner of any of the group. Kindly help.
I have a requirement that inbound email action when email received by instance then need to create a RITM with SC TASK in fields we have requested for that value need to set the variables so have variables requested for (u_requested_for) this value I...
Hi, I'm trying to display only catalog items from which the meta field starts with dwp, but it keeps displaying to many catalog items in the contextual search results I tried the following:(function(current, query_table){ query_table.addActiveQuer...
