Hi all. I have a topic block for "Create Incident", that as part of the flow allows the caller to add attachments. During testing we have seen that if we upload an empty attachment, a corrupt attachment or a non supported file type, the chat stops an...
Hi all,As per my business requirement, I need to activate NLU Model. For that I duplicated the Existing ITSM NLU model and trying to sync vocabulary sources for that model as there are large number of records. Please find attachment VS-1 For this, I ...
Hello,I want to auto close the change from review state, when all its associated tasks are closed.How can I achieve this??Thanks in advance!!
I am trying to update the date for a custom field to test a notification var newDate = "12/01/2023 02:00:00";var gr = new GlideRecord('u_incident');gr.addEncodedQuery(' u_status=Pending');gr.setLimit(1);gr.query();if(gr.next()){ var pendingSta...
We have an issue where the columns names for a report in a dashboard are not showing for users but the the data in those columns is showing on the report .Can someone help from how can I debug this issue.
Hi Team,I am new to PA module can you suggest me some blogs or community materials to study.Also any use cases related to PA please let me know.For me- I need to create trend for role utilization in ServiceNow.Kindly suggest.
Unable to change the whole welcome message in Teams integration with Virtual Agent We have a welcome message below: I want to amend the main message where it says "Let me know how I can help you today" I can find part of it in sys_ui_message (below) ...
Hi,I tried to follow Send a binary attachment using file upload: Javahttps://www.servicenow.com/community/developer-articles/attachment-api-rest-call-using-java/ta-p/2329743When uploading getting Exception java.net.SocketException: Connection reset ...
When Agent and end user connected, If agent create incident and Attach KB Article in interaction record on behalf of end user .KB Article need to autopopulate from interaction to incident
The Work notes list is useful to stay notified about changes to records.Open the incident you created in the previous task.Add yourself to the Work notes list.Click Update. I am unable to find or add my name can someone please help.
How to write a onchange catalog script to set all other fields to --None--, if none is selected in the select box variable (I have chosen include none)
calculating the pending duration for an Incident (Pending Start Date, Current date)eg: Its giving me the value as 1 04:45:47 (days hr:mm:ss) I have to replace the space (which is next to days) with a : and pass the entire value as 1:04:45:47 in a f...
Update the incident work notes and changes the state to back to Work in progress of the incident when the Change Request is created from Incident. How to achieve this?
I have a catalog item which is inside an order guide. If I am using POST operation directly on the catalog item, I am getting error as "Security Constraints prevent ordering of item" (400 bad request).
Is there a way to run a script in front end in Virtual agent?For example, I tried using the following code to import a package and render an adaptive card in VA in HTML input type but it does not execute as due to HTML sanitization which removes all ...
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