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Identify PHI or PII in ServiceNow

Gemma4
Mega Sage

‎01-15-2025 09:24 AM

Is there a way in service now to scan to find all incidents that may have potential PHI and PII in them. Is anyone else scanning the incident data and removing/hiding this data? 

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samuelshind
Tera Contributor

‎06-26-2025 10:23 AM

That's something that can be done with the new Now Assist AI Agents.

 

One of the things the AI Agents: Configure AI Agents course on Now Learning walks through setting up a PII Removal Agent.

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