How to check incident status(Latest Work notes) in the Microsoft teams.
Hello Experts, How do I know the status of an incident (latest work notes) in Microsoft Teams?
Forum Posts
UI modal - make a choice field non read only based on another choice field value present on the form
I have a requirement to make a choice field on the UI modal to be editable only when another choice field in the form has one particular value. (Approval is the field on the form -> The field on the UI modal is Approval type. Approval type should be...
How to get minimum two approvals from TAB group and if the group contains single user one approval
Hi All, We got a requirement to automate TAB approval process, part of this we have to get minimum two approvals from TAB group and suppose if the TAB group contains only one use than one approval is sufficient for TAB approval process.Please suggest...
What is Tier 1 application?
what is Tier 1 application? Which table in the ServiceNow store the data of tier 1 applications?
“I want to continue this topic" Virtual Agent.
Occasionally, we call a custom AI Search Topic Block in the various Virtual Agent ServiceNow conversations. At the end of the topic block, we call a topic picker. If the topic picker receives input that does not make any sense, such as “kkkkkkkkkdddd...
PDI is not working
Hello,PFA,My PDI is not working anyone help me out on how to reopen from this stage and if I reopen my PDI whatever I have done implementations I will get back or I would be get back new fresh PDI? Thanks,Mustafeez.
Add Service Portal Catalog Item - Variables to Change template
A change template has been created and it appears in the portal. I then added the related list for the Catalog Variables and added a variable that is set to map to the field to the catalog item linked to the change template.When the catalog item is u...
MS Azure integration with SN
Hi, I need help with pulling data from Azure and moving it to our custom table. How can that be done. So far we made a connection with Azure. But the data it pulls goes into the epic table and the information of the azure project is not displayed. Fo...
What's the Virtual Agent and Agent Workspace % of effiency?
Hi everyone, I hope this message finds you well. I am reaching out to inquire about the efficiency metrics associated with Virtual Agent and HR Agent Workspace functionalities. I want basically the numbers of, for example, % of improvement when usi...
RITM showing completed in grey in process flow
Hi,I have a RITM use case that is showing closed as grayed out even tho the state and stage of the RITM are Closed.This RITM is closed using a script. Any idea why this might be happening?
Configurations/Automations in ITSM Standard package on Vancouver release
Hi, Our client want to know what all the configurations we can do with the Vancouver release with ITSM Standard Package.Like, what all the things we can offer to end user with the new release, which is not active/installed with OOB. I have tried to l...
Survey popup should be displayed within ServiceNow immediately after a user submits a self service
Survey popup should be displayed within ServiceNow immediately after a user submits a self-service ticket or service request? The questions should also be stored in the feedback section on the Service Portal page. Regards,KP
URL to Dependency View with Predefined Filter
I am trying to configure a UI Action on Incident Table that will open the dependency view of currently selected Configuration Item with a particular 'Predefined Filter'. I can select the filter after opening the dependency view but I am unable to di...
write in Jworknotes when a inctask is opened or closed
i wanna know how can I place in the work notes when a incident task is open or closed
