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Impacted CI/Services when removed in the incident form then removed message appears in the activity

Nandini22
Tera Contributor

59m ago

Hi All,

 

Whenever Impacted CI/Services are removed in the incident form then removed message appears in the activity stream. Attached image for reference. I don't want these CI or service messages to appear in the activity. How to achieve this, please suggest.

Nandini22_0-1784286263350.png

 

 

Regards,

Nandini

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Srikanth_9
Mega Sage

29m ago

Hi @Nandini22,

 

You can customize the fields that appear in the activity filters, if not required remove the fields from configure available fields. 

 

Refer below:

Activity formatter • Australia ServiceNow AI Platform Administration • Docs | ServiceNow

Entries in the activity stream/formatter are removed or no longer visible - Support and Troubleshoot...

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.

 

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