Hi friends,
Our team has been tasked with implementing ServiceNow's On-Call Scheduling for ITSM with SendWordNow instead of Twilio.
Has anyone successfully done this using the OnSolve plug-in and not the API? Any scripting ideas for specifically sending on-call agent ids and their contact numbers to SendWordNow and moving the responses back to ServiceNow from SendWordNow?
Thanks!
(Please no advice to use a different partner than SendWordNow. Our leadership is requiring its use.)
