Reports showing 0 value

Not applicable

Hi Folks,

Reports showing 0 value.Report 1.pngReport 2.png


3 REPLIES 3

Tanushree Maiti
Tera Patron

Hi @Community Alums 

 

You can utilize Performance Analytics (PA), which is designed to collect and display zero-value records historically. 

in PA, there is Data Collector > Jobs which ensures data is being collected for your desired indicators.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

OlaN
Tera Sage

Hi,

Yes, we can see from the images provided that the reports show a 0 value.
What are you asking from the community ?

GlideFather
Tera Patron

ahoy @Community Alums,

 

and if you navigate to the custom table and apply the same conditions, how many records do you see?

 

It seems to me that you applied conditions to filter records and because no records satisfy that condition then you have there zero. 

 

You can do these quick things to double check:

  • remove all the conditions and refresh your filter - does it display something?
    • if yes, then the conditions are "too strict"
    • if no, ensure there is at least one record.
  • apply the same conditions on the table directly, not in a report view,
  • check the ACLs that you have correct permissions to see the records (there would most likely be a message informing about it)
_____
On a break from this Community, too much collusion and self-boosting to handle... RIP