Import_admin role can create any issue(s)? and whats the process your organization follow.

[Community Alums]

Import_admin role can create any issue(s) and whats the process your organization follow to give this Role to anyone. 

Any impact and Risk from Cost/license perspective too in assigning this or any precutions assignee need to take first. 

[Abbas_5]

Hello @Community Alums,

The import_admin role can potentially create issues if misused, primarily due to its ability to manage all aspects of import sets, including data loading, transform maps, and business rules. A robust process within ServiceNow, often involving system administrators, should be followed to ensure data integrity and security. 

Here's a breakdown:

Potential Issues:

• Data Integrity:

  If an import_admin user unknowingly or deliberately loads incorrect or malicious data, it can corrupt the ServiceNow instance.
• Security Vulnerabilities:

  The role's ability to modify business rules and script includes can introduce security vulnerabilities if not properly managed.
• Overly Broad Access:

  Granting import_admin to users without proper training or understanding of the implications can lead to accidental or intentional misuse. 

Process in a ServiceNow Organization:

A typical ServiceNow organization would follow these steps to manage import activities and mitigate potential risks: 

1. 1. Role Assignment:

   The import_admin role should be assigned to individuals with a clear understanding of the impact of data loading and import set management.
2. 2. Data Validation:

   Before loading data, validation scripts or checks should be used to ensure the data conforms to expected formats and data types.
3. 3. Data Transformation:

   Transform maps should be designed and tested to handle data mapping and transformation correctly.
4. 4. Testing:

   Test import sets in a sandbox or development environment before deploying them to production.
5. 5. Auditing:

   Import activities should be audited to track changes and identify any potential issues or misuse.
6. 6. User Training:

   Users with the import_admin role should receive proper training on import set management, data validation, and security best practices.
7. 7. Least Privilege:

   Whenever possible, grant users only the necessary roles for their tasks, limiting the scope of their access.
8. 8. Collaboration:

   Import processes should involve collaboration between the import_admin, system administrators, and relevant business users to ensure data integrity and alignment with business needs.

In summary, a well-defined process that prioritizes data validation, testing, auditing, and user training is crucial to mitigate the risks associated with the import_admin role in ServiceNow

If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

Thanks & Regards,

Abbas Shaik

[Ankur Bawiskar]

@Community Alums 

import_admin role is used for data import.

what's your exact business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.