On-Call Calendar - Time Zone Alert

[Jonathan102]

Hi all,

We are getting this error when opening the on-call calendar:  

"You are viewing the calendar in [object Object] time zone. Please change the calendar to the time zone specified in your user profile (US/Eastern) in order to be able to provide coverages, schedule absences, and schedule extra time."

The time zone is set in my profile, anyone else had this issue?

Thanks,

Jonathan 

[Abbas_5]

Hello @Jonathan102,

It seems like there might be an error when opening the on-call calendar, potentially related to security constraints or incorrect configuration. Here's a breakdown of potential issues and solutions: 

Possible Causes:

• Security Constraints:

  ServiceNow Community mentions an error preventing viewing the page due to security constraints, even with relevant roles.
• Incorrect User Configuration:

  The schedule field in user records might be populated incorrectly (e.g., with "Resource Allocation 10 Hours Per Week"), which could interfere with on-call scheduling, according to ServiceNow support.
• Time Zone Issues:

  Shifts in the on-call calendar are adjusted to the user's system time zone, which might cause discrepancies if the shift time is not in the correct timezone, according to Freshworks documentation.
• Subscription Link Errors:

  If using a subscription link to view on-call events, it might require basic authentication even with SSO, according to ServiceNow documentation.
• Incorrect On-Call Data:

  The user's on-call number might not be populating correctly in the calendar, according to ServiceNow Community. 

  If this is helpful, please hit the thumbs up button and accept the correct solution by referring to this solution in future it will be helpful to them.

  Thanks & Regards,

  Abbas Shaik