In catalog item assignment group should populated from support group both referring to sys_group.

NikhilKumaK
Tera Expert

Based on support group choices, want to populate in assignment_group in catalog item in sp

1 ACCEPTED SOLUTION

NikhilKumaK
Tera Expert

I have achieved this functionality by using the Catalog Data Lookups Defination

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10 REPLIES 10

GlideFather
Tera Patron

Hi @NikhilKumaK 

 

you can use Assignment rules for that, let me know if you have any progress

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


anshul_goyal
Kilo Sage

Hello @NikhilKumaK,

Use Auto-Populate feature in variable creation, that will help you to populate assignment group.

For Ex:

anshul_goyal_0-1753365513344.png

https://www.servicenow.com/community/developer-articles/auto-populate-a-variable-based-on-a-referenc...


Please mark my response as Accepted and Helpful for future references.

Thanks

 

Hi @anshul_goyal , 

I have 8-10 groups, tried it but not populating the support group in assignment_group.
Based on support group selection, want to populate same in assignment_group.

@NikhilKumaK

you can script the logics in Assignment rules:

KamilT_0-1753367020018.png



Or use a flow

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */