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‎02-04-2025 04:39 AM
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message
"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.active"
Check the access, the user can see the sys_user_group, but not the active field and don´t know what role to give or what ACL to check
Solved! Go to Solution.
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‎02-05-2025 06:55 AM
I found the problem, a team created some ACLs for an specific role to an integration and therefore without the role the user could not see anything.
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‎02-04-2025 04:55 AM
you are trying to add a specific user to group?
are you doing this as an admin or some other user?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-04-2025 04:57 AM
Hi, what I'm trying to do is from a case is to add a group of assignments, when accessing this I'm getting an error.
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‎02-04-2025 05:23 AM
please share screenshot from where are you doing this so that I can reproduce this
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-04-2025 05:33 AM
This is a screenshot the table is from CSM is "sn_customerservice_case"