In Incident table Assignment group not showing correctly.

AmrutJ
Giga Contributor

‎05-08-2026 01:21 PM

Here is the screenshot 

AmrutJ_0-1778271701899.png

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AmrutJ
Giga Contributor

‎05-16-2026 09:54 AM

Yes, it was working fine previously but not now. Still it is showing same.

 

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Ankur Bawiskar
Tera Patron
In response to AmrutJ

‎05-17-2026 07:49 PM

@AmrutJ 

So did you recently upgrade?

if yes then raise a case with ServiceNow, seems to be upgrade issue

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Tera Patron

‎05-17-2026 10:02 PM

Hi @AmrutJ 

 

Refer this KB : KB0721311 Reference field on table shows sys_id instead on Display value for the table 

 

 

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Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti