In RITM, the Software Details .caller reported four duplicate rows after assignment.

[Poojitha90]

The issue is with the Software Details multi-row variable set in RITM. Initially, the requester had two software rows, but the caller reported that after the request was assigned, the same rows appeared duplicated, making four rows.

I checked the backend sc_multi_row_question_answer table and confirmed that the duplicates are actually stored in the database, so this is not just a display issue. All four current rows were created together at the same time by the same user.

I also reviewed the available Catalog Client Scripts and UI Policies related to Software Details. So far, I haven't found any script that directly adds or duplicates MRVS rows. The caller observed the problem after assignment, but we cannot yet say assignment itself caused it.

[Ankur Bawiskar]

@Poojitha90 

could be some issue due to custom script.

Is this happening all the time whenever anyone raises the RITM?

If for some users then some script is doing this

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[BalimeniP]

This is the first time happening,all other requests are working fine

[Hemanth M]

Hi @Poojitha90 ,

1.Could you please verify if this is happening for all the requests? and also check when did it start, any changes to form/catalog client scripts/backend work/flow?

2. Verify the behavior of Multi Row variables used in other forms on your instance.