In Virtual Agent, issue with the dynamic choice field for populating Users

[sandeep p1]

In one of our VA topics, we use a Dynamic choice input that references User table; and the bot takes significant amount of time to fetch & display user records during a conversation. We're using Tokyo version & we have about 20k actives users and it almost takes 2 minutes to show the results. What is the best way to tackle this issue? Appreciate any insights.

[JRAHG]

I fixed this issue by first asking if the user they want to choose is from the same group/company as theirs, and if not to first select which group/company it is. Then it's a matter of filtering the users by the selected group/company.