An IT manager is responsible for the Network and Hardware assignment groups

[MaitriG]

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5
team members. These team members are working on many tasks, but the manager cannot see any tasks
on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.

[M Iftikhar · Accepted solution]

@MaitriG ,

A is correct. List shows only unassigned tasks, as team is working on tasks means all tasks are assigned.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[M Iftikhar · Accepted solution]

@MaitriG ,

A is correct. List shows only unassigned tasks, as team is working on tasks means all tasks are assigned.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[OlaN · Accepted solution]

Hi,

Instead of posting exam-like-questions on the forum, I would suggest that you try out this scenario in a PDI and build up some learning along the way.
Then come back and ask questions on things that you cannot grasp during your exploration.